May Ajlani
Hove,United Kingdom
Summary
I am a driven individual with a background in sales and customer service across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. I am known for being friendly and approachable with a natural ability to connect with customers and provide exceptional service.
Overview
12
12
years of professional experience
Work history
Student Recruitment and Admissions Officer
IATE
London
2024.09 - 2025.01
- Managed all course enquiries and ensured maximum take-up of courses in line with targets
- Translated course enquiries into admissions and oversaw the administrative process on Customer Relationship Management (Airtable)
- Produced a weekly sales report for senior management
- Advertised and organised Taster Days and attended as a representative of the organisation
Senior Sales Officer
Escape Studios
London
2021.07 - 2023.09
- Managed end-to-end visual effects student recruitment journey in Salesforce
- Handled B2C and B2B enquiries via email, phone, and in-person
- Reported on Key Performance Indicators to my line manager
Sales Officer
Escape Studios
London
2018.10 - 2021.07
- Managed the student life cycle for visual effects short courses and master’s programmes
- Managed sales pipelines in Salesforce to maintain long-term relationships with the leads
- Hosted the school’s events in-person and online
Student Recruitment Coordinator
Escape Studios
London
2017.03 - 2018.10
- Coordinated the school’s events: taster days, open evenings and webinars
- Handled general enquiries and recruitment for the motion graphics course
Administrative Assistant
Embassy of France and Consulate of France
London
2016.06 - 2016.12
- General administrative duties, inc. front-of-house and data entry
Student Mobility Officer
University of Bordeaux
Bordeaux
2014.11 - 2015.10
- Managed end-to-end student mobility recruitment
- Prepared and co-hosted events to promote the mobility programmes
Administrative Assistant
University of Bordeaux
Bordeaux
2012.10 - 2014.11
- Ensured front-of-house duties at the Faculty of Law
- Enrolled students in September of each year
- Supported the academic team in their day-to-day activities
Education
Bachelor of Arts - Law
University of Bordeaux
FranceSkills
- Microsoft 365
- Customer Relationship Management
- Adobe Experience Manager / Storyblok (website management systems)
- POS Systems
- Product display setup
- Pricing and markdowns
- Cash handling
- Stock management
Technical Skills:
- Merchandise replenishment
- Passion for helping customers throughout their journey
- Drive for results
- Flexibility in schedule
- Punctual and reliable
Personal Qualities:
Charity work
British Heart Foundation - Portslade / since May 2024
- Serving customers and dealing with enquiries
- Processing cash and card payments
- Arranging products on the shelves
- Unpacking and sorting stock donations
- Keeping the store clean
Lost Cats Brighton / since January 2025
- Cat fostering
- Dealing with reported lost/found cats by email/phone
Timeline
Student Recruitment and Admissions Officer
IATE
2024.09 - 2025.01
Senior Sales Officer
Escape Studios
2021.07 - 2023.09
Sales Officer
Escape Studios
2018.10 - 2021.07
Student Recruitment Coordinator
Escape Studios
2017.03 - 2018.10
Administrative Assistant
Embassy of France and Consulate of France
2016.06 - 2016.12
Student Mobility Officer
University of Bordeaux
2014.11 - 2015.10
Administrative Assistant
University of Bordeaux
2012.10 - 2014.11
Bachelor of Arts - Law
University of Bordeaux