Summary
Overview
Work history
Education
Skills
Charity work
Timeline
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May Ajlani

Hove,United Kingdom

Summary

I am a driven individual with a background in sales and customer service across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. I am known for being friendly and approachable with a natural ability to connect with customers and provide exceptional service.

Overview

12
12
years of professional experience

Work history

Student Recruitment and Admissions Officer

IATE
London
09.2024 - 01.2025
  • Managed all course enquiries and ensured maximum take-up of courses in line with targets
  • Translated course enquiries into admissions and oversaw the administrative process on Customer Relationship Management (Airtable)
  • Produced a weekly sales report for senior management
  • Advertised and organised Taster Days and attended as a representative of the organisation

Senior Sales Officer

Escape Studios
London
07.2021 - 09.2023
  • Managed end-to-end visual effects student recruitment journey in Salesforce
  • Handled B2C and B2B enquiries via email, phone, and in-person
  • Reported on Key Performance Indicators to my line manager

Sales Officer

Escape Studios
London
10.2018 - 07.2021
  • Managed the student life cycle for visual effects short courses and master’s programmes
  • Managed sales pipelines in Salesforce to maintain long-term relationships with the leads
  • Hosted the school’s events in-person and online

Student Recruitment Coordinator

Escape Studios
London
03.2017 - 10.2018
  • Coordinated the school’s events: taster days, open evenings and webinars
  • Handled general enquiries and recruitment for the motion graphics course

Administrative Assistant

Embassy of France and Consulate of France
London
06.2016 - 12.2016
  • General administrative duties, inc. front-of-house and data entry

Student Mobility Officer

University of Bordeaux
Bordeaux
11.2014 - 10.2015
  • Managed end-to-end student mobility recruitment
  • Prepared and co-hosted events to promote the mobility programmes

Administrative Assistant

University of Bordeaux
Bordeaux
10.2012 - 11.2014
  • Ensured front-of-house duties at the Faculty of Law
  • Enrolled students in September of each year
  • Supported the academic team in their day-to-day activities

Education

Bachelor of Arts - Law

University of Bordeaux
France

Skills

    Technical Skills:


  • Microsoft 365
  • Customer Relationship Management
  • Adobe Experience Manager / Storyblok (website management systems)
  • POS Systems
  • Product display setup
  • Pricing and markdowns
  • Cash handling
  • Stock management
  • Merchandise replenishment



    • Personal Qualities:


  • Passion for helping customers throughout their journey
  • Drive for results
  • Flexibility in schedule
  • Punctual and reliable

Charity work

British Heart Foundation - Portslade / since May 2024

  • Serving customers and dealing with enquiries
  • Processing cash and card payments
  • Arranging products on the shelves
  • Unpacking and sorting stock donations
  • Keeping the store clean


Lost Cats Brighton / since January 2025

  • Cat fostering
  • Dealing with reported lost/found cats by email/phone

Timeline

Student Recruitment and Admissions Officer

IATE
09.2024 - 01.2025

Senior Sales Officer

Escape Studios
07.2021 - 09.2023

Sales Officer

Escape Studios
10.2018 - 07.2021

Student Recruitment Coordinator

Escape Studios
03.2017 - 10.2018

Administrative Assistant

Embassy of France and Consulate of France
06.2016 - 12.2016

Student Mobility Officer

University of Bordeaux
11.2014 - 10.2015

Administrative Assistant

University of Bordeaux
10.2012 - 11.2014

Bachelor of Arts - Law

University of Bordeaux

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May Ajlani