Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Krish Krishnasamy

Milton Keynes,UK

Summary

Accomplished IT professional with extensive expertise in operating systems, including Windows 7, Windows 10, and macOS. Proficient in software applications such as Microsoft Office 365, ServiceNow, Citrix, SAP, and AS400. Demonstrates strong capabilities in administration through Active Directory, Azure, and Microsoft Exchange 2019. Skilled in managing hardware like desktop PCs, laptops, printers, scanners, and EPOS systems. Offers comprehensive support for Android and iOS mobile devices. Experienced in IT support with a focus on helpdesk management and troubleshooting. Adept at installation and configuration of hardware and software as well as incident logging and resolution. Committed to delivering exceptional customer service through end-user support while leveraging effective communication skills and problem-solving abilities to enhance operational efficiency.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work history

Student Recruitment Advisor

Open University
07.2025 - 09.2025
  • Provided information to prospective and current students regarding registration and funding via phone and email.
  • Proactively transferred calls to relevant departments for specialised advice.
  • Applied experience to address issues by interpreting procedures according to policies.
  • Executed administrative processes to fulfil student requests promptly and effectively.
  • Adhered to daily schedules to manage activities within agreed Service Levels.

Service Desk Analyst

Acora
01.2024 - 04.2024
  • Provided first line support for desktop PCs, servers, networks, and software applications via phone and email, resolving incidents within SLA.
  • Managed Citrix environments alongside Microsoft OS (Windows 10) and Office 365 support.
  • Administered Microsoft Exchange 2019 mailboxes and configured Active Directory user accounts.
  • Configured and supported mobile devices to ensure compatibility with enterprise systems.

Service Desk Analyst

Deloitte
01.2022 - 11.2022
  • Delivered first-level technical support to over 20,000 users across multiple countries, achieving high first-contact resolution rate.
  • Administered Active Directory via Azure, managing user accounts and access control efficiently.
  • Supported Windows 7, Windows 10, Office 365, and Tier 1 SAP Helpdesk for Tax and Audit applications.
  • Diagnosed and resolved hardware and software faults, minimising downtime for end-users.

Catering Supervisor

London Pie and Mash Company
07.2015 - 01.2022
  • Managed catering operations at public and private events nationwide, supervising staff and ensuring quality service.
  • Part-time/Ad-hoc

Deskside Support

Technip
12.2021 - 12.2021
  • Provided onsite technical support through walk-ups, telephone calls, emails, and ServiceNow tickets.
  • Diagnosed and resolved issues with desktop systems, printers, and operating problems.
  • Installed and configured desktops, laptops, and peripherals for end-users.
  • Maintained computer systems to ensure optimal performance for users.

First Line Analyst

Computacenter
06.2018 - 08.2021
  • Delivered 1st Level support to over 5,000 users across UK, Spain, Poland, and India.
  • Administered Active Directory and AS400 accounts for efficient user management.
  • Configured Windows 7, Windows 10, and Office 365 to enhance system functionality.
  • Installed and configured computer hardware, software, networks, and Santander branch-specific systems.

Sales Assistant

Staples
11.2016 - 02.2017
  • Delivered exceptional customer service, facilitated sales transactions, and optimised in-store technology support.

Client Support Analyst

Ipsos
06.2016 - 09.2016
  • Ensured data validation and accuracy for daily traffic, footfall, and customer counting metrics.
  • Assisted clients in resolving service-related issues and prepared weekly performance reports.
  • Executed SQL queries to retrieve and analyse customer data efficiently.

IT Support Technician

Atmos Technology
03.2015 - 03.2016
  • Managed helpdesk operations, delivering technical support via phone and email.
  • Resolved daily technical issues, escalating complex cases to ensure customer satisfaction.
  • Engaged in continuous learning as an apprentice, developing skills in IT support.

Education

NVQ Level 2 - IT

AAA Recruitment Solution
Milton Keynes
03.2015 - 03.2016

Skills

    Active Directory
    AS/400
    Azure
    Citrix
    Communication
    Configuration
    Configuration and Support for Android
    Configuration and Support for iOS
    Customer service expert
    Desktop imaging
    Desktop PCs
    End-User Training
    EPOS Systems
    Helpdesk Management
    Incident Logging
    Installation
    IT service ticketing systems
    ITIL framework understanding
    Laptops
    MacOS
    Microsoft 365
    Microsoft Azure
    Microsoft Exchange 2019
    Office 365
    Printers
    Problem Solving
    Remote Assistance
    Remote desktop support
    Remote support tools
    Resolution
    SAP
    Scanners
    ServiceNow
    Technical Documentation
    Troubleshooting
    Windows 7
    Windows 10

References

References available upon request.

Timeline

Student Recruitment Advisor

Open University
07.2025 - 09.2025

Service Desk Analyst

Acora
01.2024 - 04.2024

Service Desk Analyst

Deloitte
01.2022 - 11.2022

Deskside Support

Technip
12.2021 - 12.2021

First Line Analyst

Computacenter
06.2018 - 08.2021

Sales Assistant

Staples
11.2016 - 02.2017

Client Support Analyst

Ipsos
06.2016 - 09.2016

Catering Supervisor

London Pie and Mash Company
07.2015 - 01.2022

NVQ Level 2 - IT

AAA Recruitment Solution
03.2015 - 03.2016

IT Support Technician

Atmos Technology
03.2015 - 03.2016

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