Krish Krishnasamy
Milton Keynes,UK
Summary
Accomplished IT professional with extensive expertise in operating systems, including Windows 7, Windows 10, and macOS. Proficient in software applications such as Microsoft Office 365, ServiceNow, Citrix, SAP, and AS400. Demonstrates strong capabilities in administration through Active Directory, Azure, and Microsoft Exchange 2019. Skilled in managing hardware like desktop PCs, laptops, printers, scanners, and EPOS systems. Offers comprehensive support for Android and iOS mobile devices. Experienced in IT support with a focus on helpdesk management and troubleshooting. Adept at installation and configuration of hardware and software as well as incident logging and resolution. Committed to delivering exceptional customer service through end-user support while leveraging effective communication skills and problem-solving abilities to enhance operational efficiency.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
Student Recruitment Advisor
Open University
07.2025 - 09.2025
- Provided information to prospective and current students regarding registration and funding via phone and email.
- Proactively transferred calls to relevant departments for specialised advice.
- Applied experience to address issues by interpreting procedures according to policies.
- Executed administrative processes to fulfil student requests promptly and effectively.
- Adhered to daily schedules to manage activities within agreed Service Levels.
Service Desk Analyst
Acora
01.2024 - 04.2024
- Provided first line support for desktop PCs, servers, networks, and software applications via phone and email, resolving incidents within SLA.
- Managed Citrix environments alongside Microsoft OS (Windows 10) and Office 365 support.
- Administered Microsoft Exchange 2019 mailboxes and configured Active Directory user accounts.
- Configured and supported mobile devices to ensure compatibility with enterprise systems.
Service Desk Analyst
Deloitte
01.2022 - 11.2022
- Delivered first-level technical support to over 20,000 users across multiple countries, achieving high first-contact resolution rate.
- Administered Active Directory via Azure, managing user accounts and access control efficiently.
- Supported Windows 7, Windows 10, Office 365, and Tier 1 SAP Helpdesk for Tax and Audit applications.
- Diagnosed and resolved hardware and software faults, minimising downtime for end-users.
Catering Supervisor
London Pie and Mash Company
07.2015 - 01.2022
- Managed catering operations at public and private events nationwide, supervising staff and ensuring quality service.
- Part-time/Ad-hoc
Deskside Support
Technip
12.2021 - 12.2021
- Provided onsite technical support through walk-ups, telephone calls, emails, and ServiceNow tickets.
- Diagnosed and resolved issues with desktop systems, printers, and operating problems.
- Installed and configured desktops, laptops, and peripherals for end-users.
- Maintained computer systems to ensure optimal performance for users.
First Line Analyst
Computacenter
06.2018 - 08.2021
- Delivered 1st Level support to over 5,000 users across UK, Spain, Poland, and India.
- Administered Active Directory and AS400 accounts for efficient user management.
- Configured Windows 7, Windows 10, and Office 365 to enhance system functionality.
- Installed and configured computer hardware, software, networks, and Santander branch-specific systems.
Sales Assistant
Staples
11.2016 - 02.2017
- Delivered exceptional customer service, facilitated sales transactions, and optimised in-store technology support.
Client Support Analyst
Ipsos
06.2016 - 09.2016
- Ensured data validation and accuracy for daily traffic, footfall, and customer counting metrics.
- Assisted clients in resolving service-related issues and prepared weekly performance reports.
- Executed SQL queries to retrieve and analyse customer data efficiently.
IT Support Technician
Atmos Technology
03.2015 - 03.2016
- Managed helpdesk operations, delivering technical support via phone and email.
- Resolved daily technical issues, escalating complex cases to ensure customer satisfaction.
- Engaged in continuous learning as an apprentice, developing skills in IT support.
Education
NVQ Level 2 - IT
AAA Recruitment Solution
Milton Keynes 03.2015 - 03.2016
Skills
Active Directory
AS/400
Azure
Citrix
Communication
Configuration
Configuration and Support for Android
Configuration and Support for iOS
Customer service expert
Desktop imaging
Desktop PCs
End-User Training
EPOS Systems
Helpdesk Management
Incident Logging
Installation
IT service ticketing systems
ITIL framework understanding
Laptops
MacOS
Microsoft 365
Microsoft Azure
Microsoft Exchange 2019
Office 365
Printers
Problem Solving
Remote Assistance
Remote desktop support
Remote support tools
Resolution
SAP
Scanners
ServiceNow
Technical Documentation
Troubleshooting
Windows 7
Windows 10
References
References available upon request.
Timeline
Student Recruitment Advisor
Open University
07.2025 - 09.2025
Service Desk Analyst
Acora
01.2024 - 04.2024
Service Desk Analyst
Deloitte
01.2022 - 11.2022
Deskside Support
Technip
12.2021 - 12.2021
First Line Analyst
Computacenter
06.2018 - 08.2021
Sales Assistant
Staples
11.2016 - 02.2017
Client Support Analyst
Ipsos
06.2016 - 09.2016
Catering Supervisor
London Pie and Mash Company
07.2015 - 01.2022
NVQ Level 2 - IT
AAA Recruitment Solution
03.2015 - 03.2016
IT Support Technician
Atmos Technology
03.2015 - 03.2016
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