Qualified sociologist with experiences across various sectors including hospitality, addictions and rehabilitation, criminal justice and private healthcare.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Business Manager
ADHD Direct LTD
Glasgow, Lanarkshire
2025.03 - Current
Ensured compliance with regulations by conducting routine audits on operations procedures and processes.
Led project teams, resulting in timely completion of tasks.
Analysed market trends for informed decision making.
Enhanced productivity by implementing new workflow systems.
Developed new marketing strategies for increased brand visibility.
Conducted performance reviews to identify areas of improvement.
Facilitated team building workshops, boosting overall morale.
Implemented risk management strategies to minimise losses.
Resolved conflicts amongst staff, promoting a harmonious work environment.
Brought about improved employee engagement through regular feedback sessions and reward schemes.
Monitored health and safety measures for guaranteed compliance.
Oversaw facility maintenance and allocated needed resources to meet standards.
Coordinated hiring, recruitment and training strategies to build successful administrative team.
Assistant Manager
Bowlarama Glasgow
Glasgow, Lanarkshire
2023.01 - 2025.01
Handled customer complaints effectively.
Delegated tasks to team members efficiently improving overall productivity.
Increased staff productivity by providing comprehensive training programmes.
Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Created a positive work environment, resulting in higher employee morale.
Improved customer service by implementing new procedures and protocols.
Handled stock control duties diligently preventing overstocking or shortages.
Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Community Work Order Supervisor
North Lanarkshire Council
Wishaw, North Lanarkshire
2021.09 - 2023.03
Managed a team of 5 service users, allocating tasks to complete court mandated community pay-back hours
Provided one-to-one support on issues with housing, addictions, rehabilitation and referrals to external services
Managed caseload of service users, ensuring required documentation was filled out and submitted on time, and in line with court ordered requirements
Risk management of sites for tasks, ensuring service user safety at all times
Liaising with external providers to source opportunities for community payback tasks.
Education
Master of Science - Sociology and Global Development
University of Edinburgh
Edinburgh
2020.09 - 2021.08
Bachelor of Arts - Social Science
University of the West of Scotland
Paisley
2016.09 - 2020.08
Skills
Project management
Conflict resolution
Crisis handling
IT Proficiency
Languages
English
Native
French
Intermediate
Gaelic
Intermediate
Certification
ACAS Managerial Development Level 2
Timeline
Business Manager
ADHD Direct LTD
2025.03 - Current
Assistant Manager
Bowlarama Glasgow
2023.01 - 2025.01
Community Work Order Supervisor
North Lanarkshire Council
2021.09 - 2023.03
Master of Science - Sociology and Global Development