- Love the outdoors hiking, trekking and walking the dog
- Reading all sorts of different books
- Golf and football
Matthew Ian Roberts
Brodick,Isle of Arran
Summary
Manages bookings and ticket transactions with care and professionalism. Builds positive customer experiences through clear communication and a mature approach. Supports colleagues by stepping in with overtime and helping the team stay on task.
Overview
9
9
years of professional experience
Work History
Port Assistant
Caledonian Macbrayne
Brodick
08.2020 - Current
- Processed ticket bookings and sales, ensuring high customer service standards.
- Fostered positive work environment, enhancing staff morale.
- Volunteered for additional shifts, demonstrating commitment to team needs.
Business Proprietor
Frans Tearoom
Sannox
02.2018 - 08.2020
- Managed daily operations of a bustling café, overseeing staff schedules and maintaining high service standards.
- Trained staff across all roles, including food preparation, money handling, and cleaning, ensuring versatile team capability.
- Led by example in providing exceptional customer service, resolving complaints with professionalism and care.
- Maintained impeccable cleanliness and organisation in all areas, from front-of-house to kitchen, ensuring compliance with hygiene standards.
- Monitored stock levels to enhance ordering efficiency and minimise waste.
Education
A-Levels - O levels and A levels
Catherine MacAuley Upper School
Doncaster 01-1981
Catherine MacAuley Upper School
Doncaster Skills
- Booking systems
- Ticket processing
- Ticket sales
- Cash handling
- Inventory management
- Hygiene compliance
- Customer service
- Customer relations
- Staff training
- Team motivation
- Multitasking
- Professionalism
Interests
Timeline
Port Assistant
Caledonian Macbrayne
08.2020 - Current
Business Proprietor
Frans Tearoom
02.2018 - 08.2020
A-Levels - O levels and A levels
Catherine MacAuley Upper School
Catherine MacAuley Upper School