Caitlin Muir
Mallaig
Summary
A highly organised professional with a strong ability to prioritise workloads, demonstrated through extensive experience in high-pressure environments. Skilled in teaching and mentoring, with a passion for enhancing the customer experience through innovative ideas. Proven expertise in conducting first aid drills and delivering clear instructions, training new starts, complemented by excellent multitasking and time management abilities. Adaptable and flexible, thriving in dynamic settings while consistently seeking opportunities to improve processes and outcomes.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Port Assistant
Caledonian MacBrayne
Mallaig, Highland
2024.04 - Current
I have been a permanent port assistant in the Mallaig office for 2 years; this is my 3rd season. My day to day duties include selling tickets, counting cash floats, answering phones/emails, assisting customers with any problems/queries ensuring they receive the best customer experience. I also occasionally have to carry out ticketing duties onboard our local vessel. I have recently covered a lot of higher grade duties which included training new seasonal staff on disruption/ how to use the systems to ensure they were comfortable especially before attending the COE.
Received great feedback from colleagues regarding the delivery of new start training and approachability.
Community staff nurse
NHS Highland
Mallaig, Highland
2022.09 - 2024.04
I qualified as an adult Nurse in 2022 and worked as a community staff nurse until 2024. I decided working as a nurse was not for me and the company values did not align with my own which is why i applied to work in Calmac.
Education
Bachelor of Science - Adult Nursing
University of the Highland and Islands
Inverness, Highland 2019.09 - 2022.08
Scottish Qualifications Certificate - English, Maths, Physical Education, Art, Geography, Textiles, French all in Higher
Mallaig High School
Mallaig, HighlandSkills
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I am very organised in every aspect of my life, am used to prioritising my work load which i do a lot of in my current job particularly during higher grade duties as well as in my previous role as a nurse
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I thoroughly enjoy teaching people new skills and sitting with our new starts to teach them our systems
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I carry out drills in our workplace (particularly first aid drills) ensuring I give clear, concise instructions
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I can multitask and have excellent time keeping skills
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I love to think of new ideas and ways to improve the customer experience in Calmac and new things such as quizzes on the topic of our job etc to make the newstart induction a bit more fun and memorable
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Am flexible and can easily adapt to change
Affiliations
- I love crafty hobbies, can turn my hand to most things and will always try new things
Certification
Full UK drivers license
References
References available upon request.
Timeline
Port Assistant
Caledonian MacBrayne
2024.04 - Current
Community staff nurse
NHS Highland
2022.09 - 2024.04
Bachelor of Science - Adult Nursing
University of the Highland and Islands
2019.09 - 2022.08
Scottish Qualifications Certificate - English, Maths, Physical Education, Art, Geography, Textiles, French all in Higher
Mallaig High School