Matthew Walker
Helensburgh
Summary
Energetic individual well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, project planning and leading in a group environment. Strong track record in collaborative, cross-functional teamwork within high-pressure environments whilst delivering high-quality service.
Overview
6
6
years of professional experience
8083
8083
years of post-secondary education
Work history
Director of Coaching
The Journey Fitness
Helensburgh, Argyll and Bute
03.2024 - Current
- Design & develop programmes & systems to maximize membership, results & profitability
- Coordinated professional development program focused on staff growth and alignment to core values
- Providing superior customer service to The Journey members, resulting in increased client retention rates, increase in overall membership - positively impacting KPI's.
- Promoting our brand through creating a positive impression on potential customers.
- Developed strong relationships with stakeholders through effective communication strategies.
- Leading 7 direct reports - setting goals, building trust, conflict resolution and day to day people management.
Head Coach
The Journey Fitness
Dunoon, Argyll and Bute
05.2022 - 02.2024
- Streamlined membership administration for enhanced client satisfaction.
- Implemented promotional strategies to drive centre traffic and meet profit goals.
- Organised fitness events to increase brand visibility in the community.
- Established direct communication channels with members, fostering a sense of community within the gym.
- Oversaw facility maintenance, ensuring a clean and inviting atmosphere for all members.
- Coordinated group classes schedule in line with member preferences and trends in fitness industry.
Personal Trainer
The Journey Fitness
Helensburgh, Argyll and Bute
08.2021 - 05.2022
- Prioritised clear communication whilst explaining complex exercises to clients of varied fitness levels.
- Maintained high safety standards during all training sessions, ensuring client welfare at all times.
- Established a positive training environment for enhanced workout experiences.
- Fostered an inclusive environment within the gym facility by respecting and catering to diverse fitness needs.
- Designed bespoke training programmes to improve client fitness levels.
- Adapted to client's emotional needs by providing life-coaching as well as physical training.
Sales Assistant
WHSmith
Helensburgh, Argyll and Bute
08.2019 - 07.2021
- Assisted customers with product selection for optimal satisfaction.
- Conducted daily inventory checks to manage stock levels accurately.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Ensured stock replenishment in a timely manner to maintain product availability.
Education
Level 3 Diploma - Personal Training
The Journey PT Academy
Glasgow 02.2021 - 05.2021
Higher - English
Hermitage Academy
Higher - Physical Education
Hermitage Academy
Higher - Human Biology
Hermitage Academy
National 5 - Business Management
Hermitage Academy
Skills
- Communication skills
- Problem-solving
- Leadership
- Quality Assurance
- Proactivity
Affiliations
- Health and Fitness, Cars and Outdoors
Accomplishments
Record holding Scottish powerlifting champion
Timeline
Director of Coaching
The Journey Fitness
03.2024 - Current
Head Coach
The Journey Fitness
05.2022 - 02.2024
Personal Trainer
The Journey Fitness
08.2021 - 05.2022
Level 3 Diploma - Personal Training
The Journey PT Academy
02.2021 - 05.2021
Sales Assistant
WHSmith
08.2019 - 07.2021
Higher - English
Hermitage Academy
Higher - Physical Education
Hermitage Academy
Higher - Human Biology
Hermitage Academy
National 5 - Business Management
Hermitage Academy
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