Matthew Teagle
Summary
Digital Product Manager with hands-on experience delivering and optimising customer-facing web and mobile applications within live operational environments. Proven track record of improving transactional user journeys, including repairs, payments, and service requests, to increase adoption and reduce friction. Experienced in managing third-party delivery partners, real-time integrations, and end-to-end product lifecycles from discovery through to release and continuous improvement. Strong focus on user experience, performance, and delivering scalable digital solutions that drive measurable service and business outcomes.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Digital Product Manager
PA Housing
Leicester
2024.05 - 2026.03
- Led the delivery of a resident-facing digital self-service platform (web and native mobile), overseeing the full product lifecycle from discovery and procurement through to launch, optimisation and live service support.
- Defined PA Housing's 2024–2029 digital strategy, translating organisational objectives into a clear, prioritised delivery roadmap focused on reducing reliance on traditional contact channels and improving customer experience.
- Accountable for managing relationships with third-party delivery partners, working closely with suppliers to define requirements, prioritise backlogs, and ensure high-quality, timely delivery aligned to business needs.
- Ensured the platform is optimised for high-volume, real-time usage, supporting residents to complete key transactions such as repairs and payments in a live environment, with a focus on performance, reliability, and minimising failure demand during peak demand periods.
- Managed procurement activity and digital budgets, securing c. £60k in-year savings and negotiating reduced future delivery costs to enable reinvestment in additional digital initiatives.
- Embedded user-centred design and accessibility principles into platform development through resident testing groups, usability reviews and iterative improvements.
- Led the discovery and prototyping of an AI-powered repairs diagnostics solution, working with multiple third-party partners to enable residents to describe issues in multiple languages, with inputs translated, categorised and integrated directly into backend systems with full auditability — improving diagnosis accuracy and reducing friction in the repairs journey.
- Oversaw QA and UAT activity across web and mobile, managing release coordination and app store submissions (iOS and Android) in line with governance, accessibility and data protection requirements.
- Led incident response and remediation activity for live service issues, coordinating developers, third-party suppliers and internal teams to mitigate risk and restore service in a high-usage environment.
- Directed backend integrations and API enhancements across housing management, payments and repairs systems to support scalable and maintainable platform growth.
- Worked cross-functionally with internal stakeholders and external partners to deliver improvements to key service journeys, including repairs, payments and account management, ensuring alignment between technical delivery and business priorities.
- Produced clear reporting and updates for senior leadership, articulating delivery progress, risks, mitigations and measurable service outcomes.
- Supported organisational adoption through the creation of guidance, training materials and support content for colleagues and residents.ents.
Digital Engagement Lead
PA Housing
Leicester
2023.06 - 2024.05
- Worked with residents and internal teams to introduce structured feedback and co-design into digital service development.
- Shaped early discovery and requirements for improvements to the resident self-service platform, focusing on usability, accessibility and clarity of journeys.
- Documented key system integrations and data flows to support transparency, continuity and future platform development.
- Supported early-stage agile delivery across digital initiatives, helping move the organisation from project-based change towards more iterative, product-led ways of working.
Team Leader
Central England Co-operative
Leicester
2022.04 - 2023.06
- Led and supported a frontline team to meet operational, commercial and customer service objectives in a fast-paced retail environment.
- Managed day-to-day staffing, training and performance, ensuring consistent standards and compliance with operational and regulatory requirements.
- Handled escalated customer issues and complaints with professionalism and sound judgement.
- Contributed to process improvements and ways of working that improved team efficiency and service delivery.
Duty Manager
Central England Co-operative
Leicester
2021.12 - 2022.04
Customer Services Assistant
Central England Co-operative
Leicester
2019.12 - 2021.12
Education
Bachelor of Arts - Media and Film Studies
De Montfort University
Leicester 2017.01 - 2020.01
Master of Arts - Film and Film Cultures
University of Leicester
Leicester 2020.01 - 2021.01
Skills
- Product Strategy and Roadmapping
- Product Lifecycle Management
- Digital Transformation
- User-Centered Design and Accessibility
- Stakeholder Management
- Quality Assurance and UAT
- Incident and Risk Management
- Governance and Change Management
- Product Tooling (Jira, Umbraco)
Certification
- Aha! Product Management Professional Certificate
- Google – Foundations of Project Management
- Hotjar Foundations (User Behaviour & Insights)
- FreeCodeCamp – Responsive Web Design
- Shaw Academy – Diploma in Digital Marketing
Affiliations
- Five-a-side football and staying active
- Music and live events
- Travel and exploring new cities
Timeline
Digital Product Manager
PA Housing
2024.05 - 2026.03
Digital Engagement Lead
PA Housing
2023.06 - 2024.05
Team Leader
Central England Co-operative
2022.04 - 2023.06
Duty Manager
Central England Co-operative
2021.12 - 2022.04
Master of Arts - Film and Film Cultures
University of Leicester
2020.01 - 2021.01
Customer Services Assistant
Central England Co-operative
2019.12 - 2021.12
Bachelor of Arts - Media and Film Studies
De Montfort University
2017.01 - 2020.01