Matthew Teagle
Leicester,Leicestershire
Summary
Digital product and platform professional with experience leading end-to-end delivery of resident-facing self-service solutions across web and mobile. Proven ability to translate organisational strategy into clear product roadmaps, manage third-party suppliers, and deliver secure, user-centred digital services within regulated environments. Committed to building scalable digital products that prioritise user experience and governance.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Digital Product Manager
PA Housing
Leicester
2024.05 - 2026.02
- Led the delivery of a resident-facing digital self-service platform (web and native mobile), overseeing the full product lifecycle from discovery and procurement through to launch, optimisation and live service support.
- Defined PA Housing’s 2024–2029 digital strategy, translating organisational objectives into a clear, prioritised delivery roadmap focused on reducing reliance on traditional contact channels.
- Accountable for managing supplier relationships and delivery assurance for a strategic digital partner, holding vendors to account on quality, security, timelines and functional parity with legacy systems.
- Managed procurement activity and digital budgets, securing c. £60k in-year savings and negotiating reduced future delivery costs to enable reinvestment in additional digital initiatives.
- Embedded user-centred design and accessibility principles into platform development through resident testing groups, usability reviews and iterative improvements.
- Oversaw QA and UAT activity across web and mobile, managing release coordination and app store submissions (iOS and Android) in line with governance, accessibility and data protection requirements.
- Led incident response and remediation activity for live service issues, coordinating developers, third-party suppliers and internal teams to mitigate risk and restore service safely.
- Directed backend integrations and API enhancements across housing management, payments and repairs systems to support scalable and maintainable platform growth.
- Produced clear reporting and updates for senior leadership, articulating delivery progress, risks, mitigations and measurable service outcomes.
- Supported organisational adoption through the creation of guidance, training materials and support content for colleagues and residents.
Digital Engagement Lead
PA Housing
Leicester
2023.06 - 2024.05
- Worked with residents and internal teams to introduce structured feedback and co-design into digital service development.
- Shaped early discovery and requirements for improvements to the resident self-service platform, focusing on usability, accessibility and clarity of journeys.
- Documented key system integrations and data flows to support transparency, continuity and future platform development.
- Supported early-stage agile delivery across digital initiatives, helping move the organisation from project-based change towards more iterative, product-led ways of working.
Team Leader
Central England Co-operative
Leicester
2022.04 - 2023.06
- Led and supported a frontline team to meet operational, commercial and customer service objectives in a fast-paced retail environment.
- Managed day-to-day staffing, training and performance, ensuring consistent standards and compliance with operational and regulatory requirements.
- Handled escalated customer issues and complaints with professionalism and sound judgement.
- Contributed to process improvements and ways of working that improved team efficiency and service delivery.
Duty Manager
Central England Co-operative
Leicester
2021.12 - 2022.04
Customer Services Assistant
Central England Co-operative
Leicester
2019.12 - 2021.12
Education
Bachelor of Arts - Media and Film Studies
De Montfort University
Leicester 2017.01 - 2020.01
Master of Arts - Film and Film Cultures
University of Leicester
Leicester 2020.01 - 2021.01
Skills
- Product Strategy and Roadmapping
- Product Lifecycle Management
- Digital Transformation
- User-Centered Design and Accessibility
- Stakeholder Management
- Quality Assurance and UAT
- Incident and Risk Management
- Governance and Change Management
- Product Tooling (Jira, Umbraco)
Certification
- Aha! Product Management Professional Certificate
- Google – Foundations of Project Management
- Hotjar Foundations (User Behaviour & Insights)
- FreeCodeCamp – Responsive Web Design
- Shaw Academy – Diploma in Digital Marketing
Affiliations
- Five-a-side football and staying active
- Music and live events
- Travel and exploring new cities
Timeline
Digital Product Manager
PA Housing
2024.05 - 2026.02
Digital Engagement Lead
PA Housing
2023.06 - 2024.05
Team Leader
Central England Co-operative
2022.04 - 2023.06
Duty Manager
Central England Co-operative
2021.12 - 2022.04
Master of Arts - Film and Film Cultures
University of Leicester
2020.01 - 2021.01
Customer Services Assistant
Central England Co-operative
2019.12 - 2021.12
Bachelor of Arts - Media and Film Studies
De Montfort University
2017.01 - 2020.01