Matthew Taylor-Smith
Romford,Essex
Summary
Dynamic professional with extensive experience in hospitality management and field sales. Proven track record in building strong customer relationships, driving revenue growth, and delivering exceptional service in fast-paced environments. Expertise in identifying client needs, presenting tailored solutions, and closing sales through effective communication. Recognized for strong work ethic, leadership capabilities, and proactive approach to achieving targets, now seeking to transition into a dedicated sales role to leverage interpersonal skills and contribute to business growth.
Overview
6
6
years of professional experience
Work history
Bar Manager/Duty Shift Supervisor
The Swan Inn Felsted
2025.11 - 2026.02
- Created cocktail menus that boosted beverage sales.
- Optimised bar operations through effective inventory management.
- Negotiated supplier contracts for better pricing and improved product quality.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Recorded daily takings to maintain accurate financial records for auditing.
Motor Parts Sales Executive
MStyle Performance & Styling
2025.03 - 2025.10
- Fostered positive team environment, enhancing morale and performance among staff.
- Navigated challenging negotiations, achieving successful sales closures without compromising on profitability.
- Boosted sales revenue through targeted performance and styling pitches, driving customer engagement.
- Used innovative sales tactics, driving significant growth in modification, performance and styling sales.
- Maximised sales opportunities by cross-selling modifications, increasing overall sales volume.
Bar Supervisor/Duty Shift Manager
Boom Battle Bar
2024.11 - 2025.03
- Trained new staff on customer service protocols, improving guest experience and service consistency.
- Enhanced customer satisfaction with professional bartending techniques.
- Managed cash handling procedures, minimising discrepancies in daily financial reports.
- Calculated daily takings, maintaining accurate financial records for seamless auditing.
- Developed cocktail menus, resulting in increased beverage sales.
Field Sales Representive - (Primary Job)
Solar UK Renewables
2023.01 - 2024.10
- Successfully closed deals with clients through skilled negotiation tactics.
- Boosted sales for the company through targeted product demonstrations to potential clients.
- Implemented effective sales strategies, improving brand awareness in the market.
- Liaised between customers and internal teams to streamline order processing and fitting schedules.
- Conducted market research to identify emerging trends, informing product strategy and targeting opportunities.
Bar Supervisor
The Botanical
2023.09 - 2024.03
- Supervised team members, ensuring consistent delivery of excellent service.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Handled difficult customers tactfully, minimising disruption for other guests.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Monitored bar equipment maintenance, preventing operational disruptions during service hours.
Bar Supervisor - (Evening Shifts)
Puttshack
2022.12 - 2023.08
- Scheduled staff shifts to optimise bar operations, ensuring seamless service during peak hours.
- Trained staff to elevate service quality and professionalism, resulting in enhanced customer satisfaction.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Cultivated friendly environment through strong interpersonal skills, significantly enhancing overall guest experience.
- Implemented new cocktail recipes, sparking interest amongst regular customers.
Bar Supervisor
Rhythm Room
2022.05 - 2022.11
- Supervised team members to maintain high standards of service delivery.
- Managed ordering of supplies to maintain optimal stock levels, preventing overstocking and under-stocking situations.
- Checked customer identification to ensure compliance with age restriction laws on alcohol consumption.
- Developed and implemented promotional strategies to enhance sales performance.
- Trained new employees in mixology techniques, increasing overall team productivity.
Administration Assistant
Essex County Cricket Ground
2019.11 - 2022.05
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Improved team communication by scheduling and coordinating meetings to ensure all members were informed and engaged.
- Improved office efficiency by organising and maintaining digital filing systems.
- Streamlined internal communications with clear and concise memos and bulletins to enhance information dissemination.
- Upheld confidentiality with sensitive information handling procedures.
Education
NVQ Level 3 - Personal Training, Sports & Exercise Science
-
GCSEs - Business Studies
-
GCSEs - English Literature
-
GCSEs - English Language
-
GCSEs - Higher Maths
-
GCSEs - Human Biology
-
NVQ Level 3 - Production Arts
-
GCSEs - History
-
Skills
- Relationship Management & Empathy: Ability to build rapport, understand client needs, and maintain professionalism, which directly translates to client management in sales
- Sales Through Service: Experience in upselling, cross-selling, and managing guest experience, which can be applied to driving revenue in a sales role
- High-Pressure Problem Solving: Thriving in fast-paced, unpredictable environments and solving customer issues immediately
- Time Management & Organization: Managing multiple tasks simultaneously, such as handling bookings, tables, or events, which is essential for sales pipelines
- Needs Assessment/Problem Solving: Quickly resolving guest issues helps in analyzing client bottlenecks and offering tailored solutions
Timeline
Bar Manager/Duty Shift Supervisor
The Swan Inn Felsted
2025.11 - 2026.02
Motor Parts Sales Executive
MStyle Performance & Styling
2025.03 - 2025.10
Bar Supervisor/Duty Shift Manager
Boom Battle Bar
2024.11 - 2025.03
Bar Supervisor
The Botanical
2023.09 - 2024.03
Field Sales Representive - (Primary Job)
Solar UK Renewables
2023.01 - 2024.10
Bar Supervisor - (Evening Shifts)
Puttshack
2022.12 - 2023.08
Bar Supervisor
Rhythm Room
2022.05 - 2022.11
Administration Assistant
Essex County Cricket Ground
2019.11 - 2022.05
NVQ Level 3 - Personal Training, Sports & Exercise Science
-
GCSEs - Business Studies
-
GCSEs - English Literature
-
GCSEs - English Language
-
GCSEs - Higher Maths
-
GCSEs - Human Biology
-
NVQ Level 3 - Production Arts
-
GCSEs - History
-