MATTHEW TAIWO
ABBEYWOOD LONDON,UK
Overview
5
5
years of professional experience
Work History
Shopfloor supervisor
Ades cash & carry
London, Uk
12.2021 - I currently work here
- Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Resolved customer complaints with diplomacy, providing timely solutions that improved overall satisfaction rates.
- Supervised team of 15 staff, delegating tasks and monitoring performance to maintain high service standards.
- Collaborated with the HR department to address staffing needs, including recruitment, selection, and onboarding processes.
- Taught staff how to handle difficult situations with calm and professionalism.
Security Door Supervisor
Rite services
Ilford , Uk
07.2023 - 11.2025
- Night security in pub and bar
- Manage crowds and queues
- Make sure people keep to the dress code
- Check tickets
- Patrol inside and outside the venue
- Watch people's behavior and deal with conflict
- Physically intervene and escort people out of the venue if necessary
- Deal with emergencies
- Co-operate with police. First aiders and management
Warehouse Operator
Ades ltd
London, Uk
01.2021 - 12.2021
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Picked orders to meet productivity targets.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Maintained a clean and safe working environment by adhering to housekeeping standards and safety protocols.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
Skills
- Staff training
- Customer relationship management
- Problem solving
- Customer service
- Staff motivation
Languages
English
First language
Interests
Football
Football
Fff
Timeline
Security Door Supervisor
Rite services
07.2023 - 11.2025
Shopfloor supervisor
Ades cash & carry
12.2021 - I currently work here
Warehouse Operator
Ades ltd
01.2021 - 12.2021