Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Leandro Barbarini

Bicester

Summary

I am a committed, flexible and resourceful leader with sound front-line client service skills. I possess an excellent ability to motivate others and to communicate comfortably at all levels,

I have a strong aptitude for problem-solving, rooted in my analytical mindset. When confronted with complex challenges, I meticulously analyze the situation, breaking it down into its components, and then systematically explore practical solutions. My problem-solving skills are a key asset in overcoming obstacles and achieving strategic goals.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work history

Shopfloor Supervisor

Burberry
Bicester, Oxfordshire
10.2018 - Current
  • Focusing on delivering luxury customer service, leading by example the business expectations
  • Preparing and delivering team training
  • Supervise, motivate sales associates and ,deliver high-experience relationships to the team.
  • Creating development plans for the team for individual progress
  • Strong IT skills, adapting easily to recent technology formats finding solutions and creating ways to help to team understand those changes.
  • Created a 90-day probation training system, gathering information from many sources.
  • during the lockdown, I Designed a custom daily plan for 50 people on a daily basis, in order to avoid no more than nine people at the same time in close spaces.
  • Designed an absence tracker system for a team of 140 people to identify dismissals, updating and flagging triggers.
  • I recognized the opportunity to enhance the efficiency of the data gathering for head office daily and weekly feedbacks; the challenge was that this crucial data was scattered across multiple sources such as SAP and Tableau. I identified the time waste and accuracy problem, and I developed a centralized data processing with a user-friendly interface to any manager is able to use even with low Excel skills. This system is now shared with many Burberry outlet stores in the UK and Europe.


Sales associate

Burberry
Bicester, Oxfordshire
02.2018 - 10.2018
  • Delivering excellent customer service
  • Working with customers, identifying their needs, and recommending the right product.
  • Advising and styling, introducing product knowledge
  • Ensuring product presentation is organized
  • Cultivating strong customer relationships
  • Helping and supporting the staff via training


Spanish and English Teacher

Speak Up
Patos de Minas, Brazil
01.2015 - 07.2017
  • I founded the Speak Up on 2015.
  • Designed a methodology adapted to the needs of Brazilian speakers.
  • Conducted all long, mid and short-term class planning.
  • Delivered high-quality, engaging lessons rich in content and relevant to world issues.
  • Differentiated lesson materials and activities to cater to mixed-ability classes.
  • Developed constructive relationships with parents and guardians focused on student learning.
  • Enforced consistent behaviour management strategies and disciplinary measures to minimise low-level disruption to learning.
  • Monitored student learning progress and conducted data analysis to identify learning gaps.
  • Tracked student progress by writing reports and marking assessments.

Education

GCSEs - Math

Centro educational Polialente
Brasilia
02.2002 - 12.2004

Skills

  • Strong IT skills, adapting easily to recent technology formats ,finding solutions and creating ways to help the team understand those changes
  • Excellent problem-solving and organisational skills
  • Team supervision
  • Data collection and analysis
  • Strong Logic mindset
  • Processes and procedures improvement
  • Office 365 proficient
  • Excel expertise
  • Customer service

Languages

English
Fluent
Spanish
Native
Portuguese
Native

Timeline

Shopfloor Supervisor

Burberry
10.2018 - Current

Sales associate

Burberry
02.2018 - 10.2018

Spanish and English Teacher

Speak Up
01.2015 - 07.2017

GCSEs - Math

Centro educational Polialente
02.2002 - 12.2004
Leandro Barbarini