Dedicated professional with expertise in safety inspection, traffic awareness, and breakdown procedures. Proficient in ticketing systems and handling fare transactions, ensuring efficient operations and passenger satisfaction. Committed to punctuality and reliability, with a strong focus on passenger comfort and adherence to road laws.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Relief Operations Supervisor
National Express Bus
Birmingham, West Midlands
2025.10 - Current
Operational Management: Overseeing on the day service delivery, ensuring vehicles depart on time and managing route compliance.
Personnel Supervision: Leading, coaching, and managing drivers, including rostering and shift management.
Safety & Compliance: Ensuring adherence to safety protocols, investigating accidents, and enforcing legal compliance regarding driver hours.
Incident Response: Serving as the first point of contact for incidents, breakdowns and passenger issues.
Communication: Maintaining active communication with drivers.
Bus Driver
National Express Bus
Birmingham, West Midlands
2022.04 - Current
Safe Operation: Driving vehicles, such as buses or coaches, safely in various traffic conditions while complying with traffic laws.
Passenger Service: Greeting passengers, assisting with boarding/exiting, and ensuring comfort.
Scheduling: Adhering to timetables and routes to ensure timely arrival and departure.
Maintenance Checks: Conducting pre-trip and post-trip inspections to ensure the vehicle is road ready.
Fare Management: Taking fares, checking tickets, and managing smart cards.
Trainee Management Accountant
Polaris Community
Bromsgrove, Worcestershire
2016.12 - 2022.02
Management Accounts Production: Supporting the monthly closing process, including preparing accruals, prepayments and journals.
Balance Sheet Reconciliation: Reconciling key accounts and ensuring all journals are posted accurately.
Reporting & Analysis: Assisting with the variance analysis (comparing actuals vs budget), revenue analysis and producing monthly management reports.
Budgeting & Forecasting: Supporting senior finance staff with annual budget preparation and periodic forecasting.
Accounting System Maintenance: Setting up nominal codes and maintaining fixed asset registers.
Audit Prep: Helping with year-end procedures and providing documentation for external auditors.