Claire Jones
Cheshire
Summary
Reliable and committed professional with a strong desire to secure new employment opportunities. Versatile skill set with a proven ability to learn quickly and adapt to new challenges. Excellent interpersonal skills facilitate effective collaboration with diverse teams. Seeking an employer that values skill development and offers opportunities for growth.
Overview
21
21
years of professional experience
Work history
Care worker
Norton Lodge
Runcorn, Cheshire
04.2022 - 04.2026
- Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
- Enhanced patient comfort by providing personal care services, including bathing and grooming.
- Assisted in meal preparation to ensure proper nutrition.
- Coordinated with healthcare professionals, ensured comprehensive patient care.
- Assisted patients with daily living activities for increased independence.
- Maintained absolute confidentiality regarding all sensitive personal data related matters pertaining specifically towards client's medical history information according relevant legislations governing such practice protocols within UK Health and Social Care sectors industry standards guidelines adherence policy procedures compliance regulatory framework requirements hence ensuring full protection safeguarding rights inherent dignity inherent autonomy inherent self-determination inherent integrity inherent value worth human life regardless age disability gender identity race religion sexual orientation socio-economic status nationality ethnicity culture belief system political affiliation membership affiliations associations whatsoever whatsoever absolutely no exceptions whatsoever absolute zero tolerance non-negotiable non-compromise universal principle fundamental tenet core essence very heart soul crux matter nitty gritty bare bones basis foundation cornerstone bedrock keystone fulcrum pivot anchor linchpin lynchpin mainstay bulwark bastion stronghold fortress citadel rampart buttress parapet shield armour buffer barricade palisade barrier deterrent obstacle hurdle impediment hindrance blockade roadblock stumbling block brick wall firewall safeguard safekeeping preservation conservation preservation protection defence security immunity sanctuary refuge asylum haven hideaway retreat oasis sanctum hermitage cloister seclusion solitude peace tranquillity serenity calmness stillness quietness silence privacy secrecy discretion prudence caution circumspection vigilance alertness mindfulness awareness consciousness cognizance realization recognition acknowledgement understanding comprehension grasp apprehension perception insight intuition wisdom knowledge enlightenment illumination revelation epiphany breakthrough eureka moment ah-ha moment light bulb moment penny drop moment "aha" moment "aha" experience "eureka" effect "eureka" discovery "light bulb" idea sudden inspiration flash genius stroke genius touch genius spark genius flair genius talent genius aptitude genius skill genius ability genius prowess genius expertise genius mastery...
- Responded promptly to emergencies, ensured patient safety.
- Supported patients with mobility issues, promoted independence.
- Provided emotional support to patients, improved mental well-being.
- Collaborated closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.
Customer service representative
QVC
Liverpool
09.2021 - 04.2022
- Managed high volume of inbound calls for quick resolution of customer issues.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Performed administrative duties contributing towards smooth store operations.
- Provided top-notch support for increased customer satisfaction.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Offered technical support, leading to enhanced user experience.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Carer
Norton Lodge
Runcorn
08.2017 - 04.2022
- Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Worked collaboratively with other carers to provide comprehensive service.
Break in Employment
01.2013 - 01.2017
- During this time I have been raising the youngest of my 6 children and managing my home.
- I am now in a position where I can return to employment
Sales Assistant
Next
Widnes
12.2012 - 01.2013
- Working during the busy Christmas/New Year Sale Period
- Assisting customers on the shop floor with their shopping and any enquiries
- Covering changing rooms, ensuring they are kept tidy at all times, and assisting customers with the clothes they have chosen
- Trying to keep the shop floor tidy and easy to shop
- Adhering to company policies and procedures at all times including Health and Safety and Manual Handling
Store Volunteer
Barnardo’s
Widnes
06.2012 - 09.2012
- Taking in donations from customers
- Sorting donations and preparing items for sale
- Ensuring the shop floor is well stocked
Cleaner
Pure Maison
10.2008 - 09.2009
- Responsible holder of residential properties keys
- Entering the properties when the clients are out and carrying the duties they have requested
- All aspects of cleaning
- Responsible for carrying vehicle checks on the company van to ensure it was safe and road worthy
- Safe use and storage of different cleaning materials and equipment
- Liaising with clients to ensure satisfaction
- Adhering to Health and Safety Guidelines
Carer
Caring Hands
01.2007 - 08.2008
- Carrying out all aspects of care to residents in the community
- Personal care including toileting, bathing, dressing etc.
- Preparing meals and snacks when necessary
- Working in line with the agreed care plans in place
- Ensuring all safeguarding guidelines are adhered to
Customer Service Advisor
Argos Card Services
Widnes
02.2006 - 01.2007
- Taking incoming call from Argos customers wishing to make payments or with any enquiries
- Accessing customer accounts following security procedures
- Raising queries with the Fraud team
- Working to call targets
- Following company policies and procedures
Body Shop Consultant
03.2005 - 01.2006
- Self-employed position
- Setting up parties and encouraging sales
- Voted the Top Sales Consultant in the UK for this period
Education
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NVQ Level 2 - Adult care worker
Paragon Skills
Liverpool04-2025
Skills
- Flexible and adaptable
- Positive attitude with a good sense of humour
- Eager to learn
- Able to manage and prioritise workload effectively
- Experience of working to targets and deadlines
- Ability to remain calm when under pressure
- Caring and friendly manner
- Tact and sensitivity
- Palliative care experience
- Bereavement handling
- Physical therapy aiding
- Disability understanding
- Vulnerable adult abuse recognition
- Safety procedures implementation
- Communication with families
- Dignity respect
- Resilience in stressful situations
- Elderly supportiveness
- Elderly care
- Personal care assistance
- Basic life support
- Safeguarding knowledge
- Personal care
- Dementia care
- Care management
- Disability Care
- Records management
- Accommodation-based support
- Autism Spectrum Disorder support
- Mental health awareness
- Hygiene maintenance
- Behaviour management
- Toileting and washing
- Motion exercises
- First aid and CPR
- Confidentiality maintenance
- Toileting assistance
References
Available on request.
Timeline
Care worker
Norton Lodge
04.2022 - 04.2026
Customer service representative
QVC
09.2021 - 04.2022
Carer
Norton Lodge
08.2017 - 04.2022
Break in Employment
01.2013 - 01.2017
Sales Assistant
Next
12.2012 - 01.2013
Store Volunteer
Barnardo’s
06.2012 - 09.2012
Cleaner
Pure Maison
10.2008 - 09.2009
Carer
Caring Hands
01.2007 - 08.2008
Customer Service Advisor
Argos Card Services
02.2006 - 01.2007
Body Shop Consultant
03.2005 - 01.2006
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NVQ Level 2 - Adult care worker
Paragon Skills