Matthew Reeve
Braintree,Essex
Summary
Dedicated professional with expertise in customer service excellence, inter-department collaboration, and effective communication. Proven ability to manage refunds, process payments, update accounts, and handle escalations efficiently. Skilled in data management, multitasking, team building, records maintenance, time management, and cross-cultural communication. Committed to enhancing operational efficiency and fostering a collaborative work environment.
Overview
10
10
years of post-secondary education
14
14
years of professional experience
Work history
Customer Service Advisor
Avery healthcare
Braintree Mews, Essex
2023.10 - Current
- Streamlined responses to emails, improved response time significantly.
- Resolved pressing customer issues, ensured repeat business.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Provided detailed information about products and services to potential customers.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Strengthened client relationships with clear communication and problem-solving skills.
- Managed high-volume customer queries simultaneously through effective multitasking.
TEFL English Teacher
Yeosuseo Elementary School
2022.02 - 2023.07
- As an English teacher living in South Korea my job was to lead English lesson in a class of 26
- My responsibilities included designing English lessons to be taught in the classroom, as well a managing the classroom to the expectations of my school as well as my own high expectations
- I gave weekly homework to give to my class which consisted of oral question as well as worksheets and quizzes to be completed at home over the weekend for me to mark on a Monday morning
- I also worked in a team of one other English teacher and two South Korean teachers where we would discuss what work needed to be completed during the week as well a what homework we would give our year group
- English Teacher (South Korea)
- Company Overview: English Teacher (South Korea)
Pensions Administrator
NHS SBS
Southampton, Hampshire
2021.01 - 2022.02
- Researched employee benefits and recommend changes or modifications to existing policies.
- Administered employee insurance, pension and savings plans, worked with a team to complete this
- Provided advice on resolution of classification and salary complaints.
English Teacher
Teach TEFL in China
Guangzhou, China
2019.09 - 2020.06
- Liaised with parents regularly for better student progress tracking.
- Prepared students for standardised tests, contributing to their successful performance.
- Increased cultural awareness by integrating diverse texts into the syllabus.
- Upheld high standards of behaviour within the classroom maintaining an optimal learning environment.
- Collaborated with other teachers on curriculum development, ensuring consistency across year groups.
- Enhanced literacy skills by implementing innovative teaching methods.
Customer sales associate
Curry's PC World
Colchester, Essex
2017.10 - 2019.06
- Assisted in inventory control for optimal stock management.
- Provided product knowledge to customers, influenced purchasing decisions.
- Strengthened brand loyalty through exceptional customer service.
- Initiated promotional activities to drive store traffic.
- Achieved sales targets with dedicated up-selling techniques.
- Established strong customer relationships through effective communication and problem-solving.
- Operated POS system efficiently, expedited checkout process.
- Resolved customer complaints, ensured client satisfaction.
- Handled cash transactions with accuracy, maintained financial integrity.
Machine Operative
Eat Natural
Halstead, Essex
2012.11 - 2014.06
- Monitored machines closely to prevent overruns or wastage.
- Produced high-quality products with careful operation of heavy machinery.
- Liaised effectively with engineers during major repair works, ensuring minimal disruption in production line.
- Reduced downtime with regular checks on machine functionality.
- Enhanced productivity with timely loading and unloading of materials from machines.
- Operated various types of machines for increased production rates.
- Achieved a clean work environment by regular cleaning of machines and workspace.
- Adhered to health and safety regulations to maintain safe working conditions.
- Implemented preventive maintenance measures to avoid potential breakdowns.
Education
TEFL in 120 Hour Advanced TEFLO / TESOL Course -
Global Language Training
Bachelor of Science - Sports Therapy
University of Essex
2014.09 - 2018.06
BTEC in Extended Diploma - Sport and Exercise Sciences
Braintree College
2010.09 - 2012.06
GCSEs -
Tabor Science College
Braintree, Essex 2005.09 - 2010.06
Skills
- Customer service excellence
- Inter-department collaboration
- Refund management
- Payment processing
- Account updates
- Escalation management
- Data management
- Effective communication
- Multitasking
- Team building
- Records maintenance
- Time management
- Cross-cultural communication
REFERENCES
References available upon request
Affiliations
- Playing sports
- Travelling
Timeline
Customer Service Advisor
Avery healthcare
2023.10 - Current
TEFL English Teacher
Yeosuseo Elementary School
2022.02 - 2023.07
Pensions Administrator
NHS SBS
2021.01 - 2022.02
English Teacher
Teach TEFL in China
2019.09 - 2020.06
Customer sales associate
Curry's PC World
2017.10 - 2019.06
Bachelor of Science - Sports Therapy
University of Essex
2014.09 - 2018.06
Machine Operative
Eat Natural
2012.11 - 2014.06
BTEC in Extended Diploma - Sport and Exercise Sciences
Braintree College
2010.09 - 2012.06
GCSEs -
Tabor Science College
2005.09 - 2010.06
TEFL in 120 Hour Advanced TEFLO / TESOL Course -
Global Language Training