Matthew Pullan

• Prioritised tasks during peak hours to ensure smooth operations.
• Mastered use of point-of-sale systems enhancing customer check-out efficiency.
• Resolved customer complaints efficiently, fostering positive relations and repeat business.
• Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
• 4 1/2 years of experience in the field.
• Recommended drinks to customers, increasing overall sales.
• Checked identification of customers to ensure legal drinking age compliance.
• Demonstrated knowledge of drink recipes for improved customer experience.
• Created an inviting atmosphere through friendly interaction with customers.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Developed rapport with regular patrons fostering a loyal customer base.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Trained new staff members effectively, ensuring top-notch service standards were maintained.

This job was done around secondary school, college and further education. This got me involved in the industry and gave me the necessary experience to move to my current job. I joined this job in the mist of lockdown, it was a family owned business, I was trained by the Hamby family who taught me all they knew, and passed on their knowledge gained for decades of experience in the industry.