Matthew Milsom

I manage and oversee IWG centres in the Hertfordshire area to ensure the customer satisfaction in their serviced offices. Day to day duties include;

• Achieved or surpassed key performance indicators by implementing effective strategies
• Managed budgets, ensuring financial stability across designated centres.
• Implemented cost-effective measures, contributing to significant company savings.
• Liaising with senior management for regular operational updates and improvement ideas.
• Handled crisis situations promptly, minimising risk and reducing potential damage.
• Facility management ensuring health & safety compliance is adhered to.

For the past 13 years I have owned a small dairy distribution company, supplying products to over 400 customers in the North London area. I chose this career path at this time to maintain a healthy balance of business and family. I deal with the overall running of the business, including:

• Developed strategies for customer retention, enhancing loyalty and reducing churn.
• Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
• Monitored inventory levels and ordered supplies to maintain stock control.
• Performed accounting tasks, including invoicing and financial reporting, to track business performance.

• Led specialised logistics role at EUK, managing 8 senior and assistant merchandisers to ensure core customers (Asda & Woolworths) received timely delivery of CDs and Music DVDs. Collaborated with trading and marketing departments to allocate stock accurately and create six-week replenishment forecasts through analysis of historical data and like-for-like activity. Utilised Oasis allocation and replenishment system and coordinated with all business areas to follow Critical Path Action Plan for timely promotions.
• Managed team of chart and promotional merchandisers to develop accurate forecasts and replenishment plans.
• Building forecasts and replenishment plans for our customers to ensure maximum sales efficiency whilst maintaining a balanced stock level
• Managing promotional activity at key times to ultimately show a profitable margin for both customers and EUK
• Managing a budget on stock levels over various charts keeping a healthy balance of availability whilst remaining commercially aware
• Analysed and enhanced delivery processes for customer and supplier efficiency.
• Liaising with suppliers to return stock to ensure maximum revenue
• Regular reporting to director level with regards to credit figures, investigations and recommending any possible improvements

• Managing a team of Supervisors and Executives to maintain maximum efficiency
• Maintained and developed relationships with customers and suppliers to enhance productivity for Prism.
• Ensure that customer contract negotiations include sufficient return policies
• To manage and improve the invoicing process to a customer / supplier
• Coordinated with suppliers to arrange stock returns efficiently
• Managing forecasts and replenishment plans for range and promotional activity
• Reported to director level on credit figures, conducted investigations, and recommended improvements for process optimisation.

• Coordinated with hotel agents on contract negotiations to secure mutually beneficial agreements
• Delivered customer service to enhance customer satisfaction while maintaining compliance with health & safety standards
• Liaised with external and internal customers to address inquiries
• Maintained website to ensure user-friendly experience and improve online engagement
• Produced brochures for three summer editions

• Maintained highest service level for customers, ensuring satisfaction and loyalty
• Facilitated communication with external and internal customers to effectively resolve inquiries and enhance relationships
• Compiled and produced weekly and monthly updates, providing insights for strategic decision-making
• Regularly analysing marketing trends
• Ensuring the website achieves maximum efficiency