Matthew McGuire
Ellesmere Port,UK
Summary
Dedicated professional with expertise in CRM software, housing needs assessments, and customer service. Competent in technical support and problem management, with strong skills in computing and Microsoft Office platforms, proven with my European Computing Drivers License. I am proficient in time management and communication, supported by my work experience and my Duke of Edinburgh's Award. I strive to enhance organisational efficiency and client satisfaction through effective service delivery and compliance with regulatory standards.
Overview
11
11
years of professional experience
33
33
years of post-secondary education
1
1
Certification
Work history
Sales Advisor
BT Group
merseyside
2024.06 - 2026.04
- Consistently achieved daily sales targets and key performance indicators.
- Gained knowledge on household needs and customer service to a range of individuals over the telephone.
- Resolved complaints using de-escalation techniques learned from working history and Positive Behaviour Support Training, provided by Exemplar Healthcare
- Improved sales figures through negotiation and persuasion.
- Assisted in developing and delivering sales coaching, enhancing team performance.
- Conducted training sessions with enthusiasm, helping new employees adapt to sales environments.
- Guided new starters through onboarding and training, explaining systems and procedures.
- Ensured compliance with sales processes, industry regulations, and company policies, including Financial Conduct Authority regulations
Independent Sales Advisor
BT Group
merseyside
2024.02 - 2024.05
- Promoted BT/EE services while representing Money Expert, strengthening brand partnerships.
- Conducted eligibility checks and needs analysis for customer applications to ensure we provided the correct service
- Resolved technical problems for users and offered support
- Enhanced brand reputation by executing daily responsibilities with attention to detail.
- Monitored gauges to ensure compliance with standards
Customer Service Advisor
Luxury Leisure Talarius
Ellesmere Port
2023.11 - 2024.01
- Resolved technical issues for customers to ensure satisfaction
- Maintained positive relationships with customers to retain loyalty
- Monitored gambling activities to prevent crime and money laundering incidents
- Conducted thorough financial audits to ensure compliance with regulations
Technical Support Operator
Westland Horticulture Ltd
Ellesmere Port
2023.03 - 2023.10
- Developed programming for products and recipes to assist line operatives.
- Managed various chemicals and additives safely in compliance with protocols.
- Coordinated communication between FLT and shovel drivers, ensuring efficient area assignments for loading operations.
- Ensured unit was well-presented and tidy at all times.
Health Care Assistant
Exemplar Health Care
Ellesmere Port, Cheshire
2023.01 - 2023.03
- Kept detailed records of patient progress and assisted medical staff in treatment planning.
- Provided emotional support to patients and their families during difficult times.
- Enhanced skills and knowledge through structured training programmes
- Obtained nationally recognised certificates to validate skills and knowledge
- Managed a team, effectively addressing challenges to maintain service quality
Community Support Worker
Care at Home Group
Birkenhead, Merseyside
2022.11 - 2022.12
- Responded to crises effectively, ensuring safety and support
- Supported individuals in crisis situations, ensuring safety and stability at all times.
- Administered medication following training to ensure patient safety and compliance
- Operated specialist equipment, including hoists and mobility aids, to assist individuals with mobility challenges
- Completed detailed record keeping duties, ensuring accurate documentation of client progress.
- Helped clients manage their finances responsibly, promoting financial independence.
General Operative
Peninsular Scaffolding Ltd
Ellesmere Port, Cheshire
2021.07 - 2021.10
- I gained problem-solving skills and also better training in manual labour and handling heavy goods.
- Increased safety awareness by conducting regular checks and inspections.
- Followed company protocols to ensure quality standards were met.
- Kept accurate records of goods received and dispatched, and maintained a high level of stock accuracy.
Operations
Hugo Boss
Cheshire Oaks, Cheshire
2019.07 - 2021.07
- Managed stock for two stores by booking in and out deliveries and unpacking items.
- Engaged with customers on the busy shop floor, utilising stockroom knowledge to effectively address queries and contribute to sales. Received appraisals from customers and managers for professionalism and efficient task performance.
- Monitored customer behaviour to enhance store security.
- Improved efficiency by allocating resources effectively.
- Managed site logistics, maintaining seamless operations.
- Proven to be a reliable worker and shown continuity for my first job at 16 years old
Delivery Assistant
Nisa Local
Ellesmere Port
2015.05 - 2018.03
- Verified delivery addresses before departure to avoid unnecessary delay or confusion.
- Reduced mistakes on deliveries by accurately reading and interpreting delivery documents.
- Enhanced time management and customer service skills through early work experience.
Education
Extended diploma - Healthcare
West Cheshire College
Ellesmere Port 2020.09 - 2022.07
Maths - C -
Ellesmere Port Catholic High School
Ellesmere Port, UK 2014.09 - 2019.07
English - C - undefined
West Cheshire College
Ellesmere Port 2020.09 - 2022.01
Business - A* -
Ellesmere Port Catholic High School
Ellesmere Port 2014.09 - 2019.07
Digital Media - A - undefined
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 2014.09 - 2019.07
Combined Science - C - undefined
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 2014.09 - 2019.07
Finance - C - undefined
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 2014.09 - 2019.07
Sound Engineering/Production - B - undefined
Ellesmere Port Catholic High School
Ellesmere Port 2014.09 - 2019.07
Travel & Tourism - C - undefined
Ellesmere Port Catholic High School
Ellesmere Port, Cheshire 2019.09 - 2020.07
Skills
- CRM software
- Housing needs assessments
- Customer Service
- Technical Support
- Problem management
- Computer skills (EDCL)
- Microsoft Office
- Time management
- Confidence in communication
- First Aid certification
Certification
- Positive Behaviour Support (Level 2) - Provided by Exemplar Healthcare
- Equality and Diversity - Provided by Exemplar Healthcare
- Fire Safety Awareness - Provided by Exemplar Healthcare
- Moving & Handling - Provided by Exemplar Healthcare
- Infection Control and Prevention - Provided by Exemplar Healthcare
Awards
Duke of Edinburgh - August 2017, Provided by the Cheshire Army Cadet Force, European Computing Drivers License
Personal Details
- Driver's License: B, Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent
- Industry: Community & Social Service, Customer Service, Sales
Accomplishments
The Duke of Edinburgh's Award
References
References available upon request.
Timeline
Sales Advisor
BT Group
2024.06 - 2026.04
Independent Sales Advisor
BT Group
2024.02 - 2024.05
Customer Service Advisor
Luxury Leisure Talarius
2023.11 - 2024.01
Technical Support Operator
Westland Horticulture Ltd
2023.03 - 2023.10
Health Care Assistant
Exemplar Health Care
2023.01 - 2023.03
Community Support Worker
Care at Home Group
2022.11 - 2022.12
General Operative
Peninsular Scaffolding Ltd
2021.07 - 2021.10
Extended diploma - Healthcare
West Cheshire College
2020.09 - 2022.07
English - C - undefined
West Cheshire College
2020.09 - 2022.01
Travel & Tourism - C - undefined
Ellesmere Port Catholic High School
2019.09 - 2020.07
Operations
Hugo Boss
2019.07 - 2021.07
Delivery Assistant
Nisa Local
2015.05 - 2018.03
Maths - C -
Ellesmere Port Catholic High School
2014.09 - 2019.07
Business - A* -
Ellesmere Port Catholic High School
2014.09 - 2019.07
Digital Media - A - undefined
Ellesmere Port Catholic High School
2014.09 - 2019.07
Combined Science - C - undefined
Ellesmere Port Catholic High School
2014.09 - 2019.07
Finance - C - undefined
Ellesmere Port Catholic High School
2014.09 - 2019.07
Sound Engineering/Production - B - undefined
Ellesmere Port Catholic High School
2014.09 - 2019.07