Matthew Kertland
Wolverhampton,West Midlands
Summary
Customer service and logistics expert with proven communication and organizational skills. Demonstrates reliability and contributes positively to team efforts through punctuality and attention to detail. Committed to leveraging problem-solving, time management, and teamwork skills to enhance work performance.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work history
Postal worker
Royal Mail Delivery Office
Wolverhampton, West Midlands
2022.10 - Current
- Loaded and unloaded postal vehicles carefully, eliminating parcel damage.
- Maintained excellent customer service for positive community relations.
- Ensured timely delivery by adhering to strict schedules and routes.
- Enhanced safety standards by conducting regular vehicle inspections.
- Handled confidential items responsibly, maintaining trust.
- Prioritised workload effectively to meet all deadlines.
- Improved sorting speed with meticulous attention to detail.
- Assisted colleagues during peak times, fostering teamwork.
- Collected signatures for proof of delivery as required by regulations.
- Sorted mail accurately, ensuring correct distribution.
- Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
- Maintained an accident-free driving record for years, using safe driving techniques.
- Maintained an accident-free driving record for 3.5 years, using safe driving techniques.
- Hired, trained and mentored new Postal Workers to consistently exceed individual delivery targets.
- Offered flexible hours to provide additional support in busy seasonal periods.
- Walked between mail locations carrying bags or pushing carts of mail.
Private hire taxi driver
self employed
Wolverhampton, West Midlands
2020.07 - 2022.10
- Maintained safety by adhering to road regulations and traffic laws.
- Transported passengers to desired destinations, resulting in satisfied customers.
- Assisted with luggage handling, enhancing the customer experience.
- Kept vehicle in top condition through regular maintenance checks, prolonging its lifespan.
- Documented daily logs detailing work hours, fares collected and distance travelled.
- Achieved smooth rides by driving carefully and defensively at all times.
- Followed procedures for handling lost items left behind by passengers.
- Improved customer satisfaction with friendly, professional demeanour and prompt service.
- Provided support for elderly or disabled passengers, ensuring a comfortable journey.
Deputy manager
Hillcrest Childrens services
Shifnal, Shropshire
2006.05 - 2020.03
- Supervised team members for optimal task completion.
- Managed daily operations for smooth running of the office.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Collaborated with the manager to achieve organisational goals.
- Conducted performance evaluations, enhancing individual employee development.
- Boosted team morale through effective communication and feedback systems.
- Enforced company policies for a safe and productive work environment.
- Assisted in budget management to control costs effectively.
- Conducted audits and risk assessments to achieve regulatory compliance.
Production assembly supervisor
Makita Manufacturing Europe
Telford, Telford and Wrekin
1993.09 - 2006.05
- Delivered under tight deadlines whilst maintaining quality and safety standards.
- Trained junior employees, improving overall team performance.
- Maximised output through effective supervision of day-to-day operations.
- Improved production line efficiency by implementing effective assembly strategies.
- Streamlined workflow by introducing innovative assembly techniques.
- Dealt swiftly with manufacturing issues, minimising downtime.
- Arranged manufacturing schedules to minimise downtime.
Education
GCSEs -
Lord Silken School
Telford 1990.09 - 1993.05
Skills
r
Timeline
Postal worker
Royal Mail Delivery Office
2022.10 - Current
Private hire taxi driver
self employed
2020.07 - 2022.10
Deputy manager
Hillcrest Childrens services
2006.05 - 2020.03
Production assembly supervisor
Makita Manufacturing Europe
1993.09 - 2006.05
GCSEs -
Lord Silken School
1990.09 - 1993.05