Matthew Harris
TIVERTON,DEVON
Summary
Results-driven Customer Service Advisor and Administrative Professional skilled in complaint resolution, workload management, and CRM system utilisation. Strong communicator with expertise in Microsoft Office, processing orders, and managing caseloads. Experience includes customer service, order processing, insurance claims handling, and administrative support across diverse sectors, consistently ensuring operational efficiency and high service standards.
Overview
22
22
years of professional experience
Work History
Customer Service Advisor
Info team/ Equinox
01.2017 - 07.2026
- Resolved customer complaints effectively
- Managed and responded to customer emails
- Answered phone and processed spare part orders
- Updated and closed cases using CRM systems
- Using diary systems to manage my caseload
Order Processor
Sandpiper Books Ltd
11.2013 - 01.2014
- Processed batch orders in CRM system to ensure accurate fulfilment
- Answered telephone and processed customer orders promptly
- Assisted warehouse team with order dispatch in the warehouse
- Sorted received post and allocated to appropriate personnel
Customer Services Advisor
Sitel UK (New Look)
11.2011 - 07.2012
- Responded to customer inquiries to provide accurate information and enhance satisfaction
- Resolved customer complaints to restore trust and maintain loyalty
- Answered incoming calls to ensure timely assistance for customers
- Processed customer orders via phone
- Responding to emails received using companies policies
Insurance Claims Handler
Norwich Union
06.2006 - 10.2008
- Settled insurance claims promptly
- Processed insurance claims, ensuring timely resolution for clients
- Investigated insurance claims thoroughly, verifying details to support fair settlements
- Handled telephone enquiries, providing accurate information and support to policyholders
Administrative Assistant
Staybrite Windows
05.2004 - 06.2006
- Answered phone and transferred calls to appropriate departments, ensuring effective communication
- Faxed essential documents to Head Office, supporting timely processing of information
- Processed sales documentation accurately, facilitating smooth transaction flow
- Calculating daily, weekly and monthly figures
Education
NVQ Level 3 - Health and Social Care
Exeter College
Exeter01-2000
Skills
- CRM data management
- Case management
- Monitoring and reviewing cases
- Resolving Complaints
- Workload prioritisation
- Using Microsoft Office efficiently
- Communicating effectively
Timeline
Customer Service Advisor
Info team/ Equinox
01.2017 - 07.2026
Order Processor
Sandpiper Books Ltd
11.2013 - 01.2014
Customer Services Advisor
Sitel UK (New Look)
11.2011 - 07.2012
Insurance Claims Handler
Norwich Union
06.2006 - 10.2008
Administrative Assistant
Staybrite Windows
05.2004 - 06.2006
NVQ Level 3 - Health and Social Care
Exeter College