Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Jayeoba

Gateshead

Summary

Experienced in customer service with focus on delivering exceptional support and building strong client relationships. Capable of resolving issues swiftly and improving customer satisfaction through effective communication and problem-solving skills. Adept at working in fast-paced environments and ensuring positive customer experiences.

Overview

8
8
years of professional experience
2017
2017
years of post-secondary education

Work History

Customer service advisor

KBranch International
Remote
07.2023 - 12.2024
  • Handled high volume of calls daily for faster issue resolution.
  • Implemented new protocols for efficient complaint management.
  • Managed complex customer issues to successful resolution.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Monitored team's adherence to company policies, promoted a collaborative work environment.
  • Optimised resource allocation during peak hours, prevented long wait times for callers.

Customer service advisor

Accenture
Newcastle upon Tyne
02.2023 - 06.2023
  • Managed complex customer issues to successful resolution.
  • Assisted customers in product selection to boost sales.
  • Participated in conflict resolution sessions for better team cooperation.
  • Handled high volume of calls daily for faster issue resolution.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.

Customer service manager

Axiory Global LTD
Abuja, Nigeria
09.2021 - 10.2022
  • Implemented training programmes, enhancing team capabilities.
  • Maintained positive relationships through effective communication.
  • Fostered a supportive environment through active team management.
  • Enhanced operating procedures for smoother workflow.
  • Devised strategies to improve customer engagement.
  • Managed challenging situations to ensure customer satisfaction.
  • Received and resolved customer complaints escalated by staff.
  • Actioned customer feedback to promote continued service improvement.

Customer service executive

Hantec Markets- IB Business Office
Ibadan, Nigeria
02.2017 - 08.2021
  • Handled high volume calls whilst maintaining professionalism and composure.
  • Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
  • Provided accurate information to customers, which resulted in fewer returned orders.
  • Coordinated with other departments for efficient problem resolution.
  • Built lasting relationships with regular customers, fostering brand loyalty.
  • Enhanced brand reputation with excellent telephone etiquette.
  • Conducted customer surveys to gather feedback on service experience improvement.

Education

Bachelor of Science - Economics

Joseph Ayo Babalola University
Nigeria

Skills

  • Telephone etiquettes and Empathy handling
  • Data entry speed and Technical product understanding
  • Data entry proficiency & Ticket system management
  • Knowledge of crm software
  • Conflict Resolution
  • Order processing and invoicing
  • CRM database management & CRM management
  • HubSpot
  • Inbound call handling
  • Upselling and after-sales follow ups
  • Customer complaint management

Timeline

Customer service advisor

KBranch International
07.2023 - 12.2024

Customer service advisor

Accenture
02.2023 - 06.2023

Customer service manager

Axiory Global LTD
09.2021 - 10.2022

Customer service executive

Hantec Markets- IB Business Office
02.2017 - 08.2021

Bachelor of Science - Economics

Joseph Ayo Babalola University

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Samuel Jayeoba