Matthew Fuller

Rayleigh,Essex

Summary

Dedicated professional with a strong foundation in customer service, communication, and organisational skills. Demonstrates exceptional time management and problem-solving abilities, ensuring tasks are completed efficiently and effectively. Committed to delivering reliable service and fostering positive customer interactions while consistently meeting deadlines.

Overview

years of professional experience

Work history

Post Person with Driving

Royal Mail

Wickford, Essex

2024.10 - 2026.02

Efficient Delivery Skills – Experience in managing routes and schedules, ensuring timely and accurate deliveries.
Customer-Focused Service – Skilled in providing excellent customer service, maintaining professionalism and building rapport with the public.
Physical Stamina and Organisation – Proven ability to handle physically demanding tasks, sorting and delivering mail effectively.

Data Entry Technician

Argent FM Ltd

Tiptree, Essex

2023.06 - 2023.08

Company Overview: Argent FM is a facilities management company, serving over 200 public and private sector clients at 300 locations through the country.
Managed data entry on the helpdesk system, ensuring accurate and timely logging of technical requests, contributing to efficient problem resolution.
Coordinated with third-party providers to upgrade the office phone system, enhancing my ability to manage IT infrastructure and support business operations.
Acted as temporary fire warden for the office ensuring that fire alarms systems were tested and operational.
Helped with customer calls when needed to support the helpdesk team.

Football Referee

Essex FA

2018.09 - 2019.06

Demonstrated strong communication skills in conveying rules and instructions to players and coaches, ensuring fair play and sportsmanship.
Developed effective problem-solving skills by quickly analysing situations, making decisions, and resolving conflicts between stakeholders.
Exhibited leadership qualities as a team referee, motivating players and maintaining discipline on the field.
Managed time efficiently by maintaining accurate reports, performing data entries, and ensuring smooth match operations.

Education

BSc (honours) - Computer Science

The University of Loughborough

09/2021 - 09/2024

A-Levels - Computer Science, Economics, Mathematics

The FitzWimarc School

Rayleigh

01/2019 - 01/2021

Skills

Customer Service: Experienced in providing friendly, reliable service and handling customer interactions with care
Communication: Strong verbal and written communication skills developed through various work experiences and team projects
Organisation: Highly organised, with a proven ability to manage tasks efficiently and meet deadlines consistently

Time Management: Adept at managing time effectively to ensure tasks are completed on schedule
Problem-Solving: Quick thinker, able to assess situations and find practical solutions

Interests

Regular football player, serving as captain for over 5 years. Member of the university's Computer Science team, participating in both 11-a-side and 6-a-side matches weekly.

Timeline