Matthew Elliott
ashford(Moving to folkestone soon),Kent
Summary
Dedicated professional with expertise in face-to-face customer service and cash handling, adept at operating tills efficiently in fast-paced environments. Demonstrates clear communication and strong customer engagement skills, ensuring adherence to procedures and company policies. Proven ability to work collaboratively within teams, maintaining clean and well-presented stores while quickly learning new systems. Committed to delivering exceptional service and reliability, with a focus on continuous improvement in retail operations.
Overview
5
5
years of professional experience
Work history
Barista / Team Member
Costa Coffee
Kent
2023.11 - 2026.01
- Deliver friendly and efficient customer service in a busy retail setting
- Prepare and serve food and drinks to company standards
- Handle cash and card payments accurately
- Maintain cleanliness and presentation of the store
- Work effectively with colleagues during peak periods
- Follow company procedures and food safety standards
Barista / Team Member
Grind n Bake
Folkestone, Kent
2021.03 - 2023.11
- Served customers in a friendly and professional manner
- Operated tills and handled cash responsibly
- Prepared coffee and food to a high standard
- Promoted products and offers to customers
- Maintained a clean, organised, and welcoming environment
- Supported team members during busy shifts
Web Development / Software Development Intern
Sea Dragon Web Design
Kent
- 2023.06
- Assisted with maintaining and editing client websites
- Worked with databases while following data protection principles
- Developed personal web projects alongside client work
- Learned and applied new technologies in a professional environment
Education
A Levels - Physics, Maths, Computer Science
GCSEs - ICT / IT, Design & Technology, Maths, Physics, Biology, Geography, Chemistry, English
Skills
- Face-to-face customer service
- Cash handling and till operation
- Working efficiently in fast-paced environments
- Clear communication and customer engagement
- Following procedures and company policies
- Teamwork and reliability
- Maintaining clean and well-presented stores
- Learning new systems quickly
Additional information
- Comfortable working evenings, weekends, and public holidays
- Quick to learn new systems and processes
- Strong sense of responsibility and attention to detail
Timeline
Barista / Team Member
Costa Coffee
2023.11 - 2026.01
Barista / Team Member
Grind n Bake
2021.03 - 2023.11
Web Development / Software Development Intern
Sea Dragon Web Design
- 2023.06