YVETTE MASSEY
Preston,Lancs
Summary
Dedicated professional with a strong focus on customer service excellence, demonstrating exceptional communication skills and the ability to remain calm under pressure. Adept at public speaking and providing quality face-to-face customer service, ensuring a positive experience for clients. Committed to enhancing hospitality and customer service standards, with a career goal of advancing in roles that leverage these competencies.
Compassionate individual aiming to make positive difference in lives of others. Possesses strong communication and problem-solving abilities, combined with background in customer service and care. Committed to fostering supportive and inclusive environment for all.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Out of school club, welfare Asst and Teaching Asst
Lancashire County Council
Preston, Lancashire
2019.03 - Current
- Provided emotional support to distressed students, fostering a supportive atmosphere.
- Ensured student safety with regular health and safety checks.
- Aided pupils with special needs, ensuring equal participation in all activities.
- Dealt with emergencies promptly, minimising potential harm to pupils or staff members.
- Conducted first aid procedures when necessary, prioritising pupil's wellbeing at all times.
- Worked closely with teaching staff to monitor individual student progress.
- Facilitated calm environment by maintaining order and discipline amongst students.
- Assisted teachers in classroom management to enhance the learning experience.
- Encouraged inclusive play during break periods, improving social skills amongst students.
- Offered assistance in meal times, ensuring healthy eating habits were formed.
- Managed behaviour issues, promoting positive learning environment for all students.
- Enhanced communication between school authorities and families regarding child welfare issues.
- Established good rapport with parents and guardians, encouraging home-school cooperation.
- Coordinated after-school activities to promote physical fitness and teamwork.
Assistant manager
Marston's
Preston, Lancashire
2015.02 - 2018.12
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Managed daily operations to ensure smooth running of the shop floor.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Provided support to manager during audits, ensuring accurate reports.
- Fostered a positive work environment through effective leadership and team-building activities.
- Delegated tasks to team members efficiently improving overall productivity.
- Minimised inventory loss for improved profit margins.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Increased staff productivity by providing comprehensive training programmes.
- Handled stock control duties diligently preventing overstocking or shortages.
- Assisted in recruitment process to build an effective workforce.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
team leader
Marston's
Chorley, Lancashire
2015.03 - 2018.01
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Led project coordination, resulting in timely delivery.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to make best use of individuals' skills.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
Education
GCSEs - English
Preston College
Preston 2014.02 - 2015.02
GCSEs - maths
Preston College
Preston 2014.02 - 2014.02
Padraic first aid - first aid
Lancashire county council
preston 2024.01 - 2025.01
Skills
- Calm under pressure
- Communication skills
- Public speaking
- Customer service awareness
- Providing quality customer service
- Hospitality and customer service
- Customer service skills
- Helpful customer service
- Face-To-Face customer service
Timeline
Padraic first aid - first aid
Lancashire county council
2024.01 - 2025.01
Out of school club, welfare Asst and Teaching Asst
Lancashire County Council
2019.03 - Current
team leader
Marston's
2015.03 - 2018.01
Assistant manager
Marston's
2015.02 - 2018.12
GCSEs - English
Preston College
2014.02 - 2015.02
GCSEs - maths
Preston College
2014.02 - 2014.02