Matthew Eagland
Weston super mare,North Somerset
Summary
Reliable and customer‑focused professional with a diverse background spanning car detailing, cattery management, and customer service engineering. Brings a strong blend of practical problem‑solving, hands‑on technical ability, and warm, confident communication. Known for maintaining high standards of care, organisation, and attention to detail across fast‑paced, customer‑facing environments. Experienced in managing responsibilities independently, adapting quickly to new tasks, and building positive relationships with clients and colleagues. Ready to bring a dependable work ethic, calm approach, and commitment to excellent service to a delivery driver role.
Overview
26
26
years of professional experience
1992
1992
years of post-secondary education
Work history
Car detailer
The Detail Studio
Weston-super-Mare, North Somerset
2021.01 - Current
- Conducted final checks post-detailing, guaranteeing client satisfaction.
- Restored vehicle condition through careful washing, polishing and waxing.
- Worked collaboratively with a team improving efficiency.
- Demonstrated attention to detail in all assigned tasks, ensuring immaculate finishes.
- Maintained cleanliness of work area to facilitate efficient operations.
Director
Manor Farm Cattery
Weston-super-Mare, North Somerset
2006.10 - Current
- Managed customer enquiries efficiently by email, phone and face to face.
- Provided excellent customer service to increase repeat business and raise company reputation with high-quality customer care.
- Ensured compliance with animal welfare regulations at all times.
- Fed all resident cats with care, maintained proper nutrition levels. Maintained detailed records of each cat's behaviour and health status. Completed paperwork meticulously for accurate record-keeping.
- Worked collaboratively with team members, increased operational efficiency.
- Cleaned and sanitised cages and runs, safely transferring animals between kennels.
Service manager
fusion business systems
Weston-super-Mare, North Somerset
2000.01 - 2013.05
- Maintained vehicle cleanliness for a professional appearance.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Handled fragile items carefully, resulting in zero damage complaints.
- Coordinated delivery schedules for optimum time management.
- Navigated various routes efficiently, leading to increased route coverage.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Improved client satisfaction by delivering packages promptly and accurately.
- Liaised with suppliers for smooth operation of daily activities without interruption or delay.
- Fostered strong relationships with clients through excellent customer service skills.
- Managed customer complaints for improved business reputation.
- Delegated tasks effectively to maximise team potential and productivity.
Education
GCSEs - 8 subjects
Priory Community School
North SomersetSkills
- Customer service — warm, polite, and helpful interactions that leave a positive impression
- Communication skills — clear, friendly communication with customers and colleagues
- Time management — organising tasks efficiently and staying on schedule
- Problem‑solving — staying calm and finding solutions when things don’t go to plan
- Teamwork — working smoothly with colleagues
- Reliability & punctuality — consistently showing up on time and meeting expectations
- Attention to detail — ensuring accuracy with orders, instructions, and paperwork
- Safe driving and road awareness — confident, responsible driving
- Manual handling & safe lifting — carrying heavier items, and navigating steps safely
Timeline
Car detailer
The Detail Studio
2021.01 - Current
Director
Manor Farm Cattery
2006.10 - Current
Service manager
fusion business systems
2000.01 - 2013.05
GCSEs - 8 subjects
Priory Community School