Matthew Dyke

Overview

• Conduct operational diagnostics and business analysis activities across utilities, sustainability, retail, and infrastructure transformation programmes
• Facilitate stakeholder workshops and interviews to gather requirements, identify pain points, and define future-state processes
• Produce As-Is and To-Be process maps supporting operational improvement and digital transformation initiatives
• Perform Day In The Life Of (DILO) studies across operational teams to identify process inefficiencies and improvement opportunities
• Analyse operational and performance data to support evidence-based recommendations and business decision-making
• Develop executive-ready deliverables including transformation roadmaps, operating model artefacts, governance materials, and insight packs
• Support programme governance through action tracking, risk management, workshop outputs, and stakeholder engagement

Selected Project Experience

Welsh Water – Digital Transformation

• Supported discovery and delivery phases across multiple digital transformation workstreams
• Captured business requirements through workshops and stakeholder engagement activities
• Contributed to process redesign activities and business readiness planning
• Developed reporting outputs and data-driven insights supporting programme decisions

Utilities Operational Transformation

• Conducted 10+ operational studies across frontline teams and supervisors to assess working practices and identify inefficiencies
• Analysed operational data and KPIs to identify resource gaps and improvement opportunities
• Developed management frameworks and structured operating approaches to support improved delivery performance

Boodles – Operating Model Transformation

• Conducted cross-functional operational diagnostics to identify process improvements across retail, production, supply chain, and customer functions
• Supported capability mapping, customer journey analysis, and operating model development
• Produced executive materials and roadmap outputs supporting transformation planning

ESG / Sustainability Transformation

• Implemented sustainability reporting solutions and improved carbon reporting governance processes
• Redesigned reporting structures and data models to improve reporting quality and transparency

Overview

• Supported delivery of highways and infrastructure programmes through governance, reporting, forecasting, and risk management activities
• Managed stakeholder relationships with clients, local authorities, project teams, and senior leadership to enhance collaboration and project alignment
• Led implementation of reporting improvements, dashboards, and management information processes to increase project visibility
• Supported bid and business development activities through governance, resource planning, and pipeline management to drive successful project outcomes
• Managed framework activities and identified opportunities for service improvement and business growth
• Developed and implemented carbon reporting processes, supporting sustainability initiatives and improved data governance
• Facilitated client meetings, workshops, and progress reviews to ensure alignment of priorities and optimise delivery outcomes

Completed internship, assisting with project tasks to gain hands-on experience

• Developed dashboards and reporting solutions to improve programme visibility and decision-making
• Managed project trackers, financial reporting, and programme assurance activities across multiple workstreams
• Coordinated risks, issues, change requests, and project updates to ensure stakeholder alignment
• Supported PMO governance processes and reporting requirements to enhance programme oversight
• Improved communication and coordination through structured reporting and stakeholder engagement

Managed project trackers, financial reporting, and programme assurance activities across multiple workstreams

• Developed dashboards and reporting solutions to improve programme visibility and decision-making
• Coordinated risks, issues, change requests, and project updates, ensuring alignment among stakeholders and minimising project disruptions
• Supported PMO governance processes and program reporting requirements
• Improved communication and coordination through structured reporting and stakeholder engagement, enhancing transparency and collaboration across teams
• Completed internship programme, gaining practical experience in project management and contributing to team objectives