Mohena Singh

Client: Ministry of Justice - Accessing Legal Help (Private Beta)

• Designed and executed project kickoff workshop that defined scope, milestones, and risks, establishing a clear delivery plan that mitigated project risk.
• Collaborated across cross-functional teams, including Policy, Legal, and Operations, to align on, define, and scope the workstream's MVP features and outcomes.
• Led early discovery and cross-functional alignment to translate stakeholder needs into a validated requirements catalogue, engineer "As-Is/To-Be" process maps, and build a sprint-ready Jira backlog mapped to technical feasibility.

Client: NHS England - Digitising Paper Records

• Led stakeholder workshops to elicit and document pilot-phase requirements, producing a requirements catalogue that was converted into Jira delivery tickets and enabled pilot delivery within a two-month window.
• Defined pilot success measures and baseline metrics to evidence outcomes and track progress against agreed goals.
• Facilitated team and BA/UCD ways-of-working sessions to improve translation of user research themes into requirements, low/high-fidelity UI designs and API dependency planning with the Core Platform team.

Client: NHS England - Accessing Patient Records

• Conducted desk research and created a business use case document to support documentation for the assurance phase of a healthcare software programme.
• Organised Jira backlog tickets into epics, ensured tickets met the Definition of Ready and mapped business impact to ticket descriptions for future specifications and releases.
• Led Alpha-phase analysis to identify riskiest assumptions and assess the value proposition for a healthcare service, including barriers to wider adoption across early adopter hospitals in England.
• Presented findings to the Head of Product to support budget and funding decisions.

Client: GDS - Digitising Forms

• Created and published a live, accessible digital form for a government department, translating requirements into clear question flows and contributing to Forms' Private Beta publication targets.⁠⁠
• Built an automated dashboard that gave the team insight into published-form benchmarks, department readiness, and roadmap feature impact, helping inform prioritisation decisions.⁠⁠
• Managed Zendesk queries from government users and prospective adopters, resolving tickets within SLA and supporting departments to move from paper-based forms to accessible digital services.

Have also worked with clients, MHCLG and the Department of Business and Trade on Discovery and Alpha phase projects.

Client: Ministry of Justice HMCTS - Claims Digital Portal

• Conducted gap analysis of As-Is and To-Be states for 10 product roadmap features, identifying optimisation opportunities for an online citizen journey.
• Created Jira development tickets with user stories, acceptance criteria, prototypes, navigation requirements and accessibility requirements ahead of refinement sessions.
• Led t-shirt sizing sessions for 10 features to support sprint and increment planning.
• Facilitated Scrum ceremonies including daily stand-up, sprint review and retrospective.
• Created and maintained Confluence BRDs, WCAG 2.1 AA accessibility audit documentation, prototype wireframes and Miro user journey boards.

Client: Legal and General - Insurance Product

• Delivered technical and business requirements for customer journeys linked to FCA regulatory changes impacting personal investing portfolio products.
• Analysed data for 3,000+ pension customers and mapped user personas to data insights to support product differentiation objectives.
• Created Confluence documentation for the end-to-end process of a new pension feature.

Client: Legal and General America - CI/CD

• Supported backlog refinement with the Scrum team.
• Created Jira stories from problem tickets, defining root cause analysis and acceptance criteria for assigned CI tasks.
• Created and edited Confluence design documents for digital insurance platform feature development.
• Worked with developers, UX designers, product owners and product teams to identify gaps in documentation and processes across legacy and digital platforms.

Client: Legal and General - Access Management

• Analysed raw data from business units using Excel to define reporting metrics and support privilege account analysis.
• Oversaw onboarding of 700 users with privileged accounts onto the CA PAM tool.
• Defined and documented functional and technical requirements for Privilege Access Management, Single Sign-On and Joiners-Movers-Leavers processes.
• Created use cases and As-Is and To-Be process flow diagrams using MS Visio.
• Conducted stakeholder workshops to assess application readiness for Single Sign-On adoption.
• Created weekly project status reports for senior stakeholder communications.

Client: EDF Energy - Cloud Data Migration

• Supported daily Scrum management activities including daily stand-ups, backlog refinement, JIRA dashboard updates and sprint planning improvements.
• Created an AWS induction manual for the client internal communications portal.
• Maintained SharePoint and Confluence documentation and designed process flow charts and use case diagrams for deployment activities.
• Planned and executed PR and communications activity through weekly internal updates and monthly corporate newsletters.
• Carried out quality assurance tasks for software documentation.