Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matthew Cooke

Cardiff,South Glamorgan

Summary

Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.


Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Overview

1
1
year of professional experience
1
1
years of post-secondary education

Work History

Volunteer Worker

Salaam Shalom Kitchen
Nottingham, Nottinghamshire
06.2021 - 09.2022
  • Worked with compassion and empathy to engage people from diverse backgrounds.
  • Prepared hot drinks and snacks for service users, offering warm, welcoming environment for duration of stay.
  • Reported health and social concerns to senior staff, enabling prompt attention and resolution.
  • Leveraged kindness and clear communication to foster compassionate interactions.
  • Maintained clean, organised and well-stocked food pantry.
  • Assisted users with disabilities and special needs to maintain access for all participants.
  • Met and greeted people on arrival of foodbank to create welcoming atmosphere.
  • Discussed individuals' food requirements and possible further needs. providing further signposting support as appropriate.
  • Comfortably interacted with people with limited use of English.

Restaurant Waiter

Masala Junction
Nottingham, Nottinghamshire
09.2021 - 01.2022
  • Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Practiced healthy and safety measures to comply with regulations.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.

Education

A-Levels - Religious Studies

Nottingham High School
Nottingham
09.2020 - 06.2022

A-Levels - History

Nottingham High School
Nottingham
09.2020 - 06.2022

A-Levels - Psychology

Nottingham High School
Nottingham
09.2020 - 06.2022

Bachelor of Arts - Ancient History

Cardiff University (Prifysgol Caerdydd)
Cardiff
09.2022 -

Skills

  • Fine dining experience
  • Spirits knowledge
  • COVID-19 hygiene measures
  • Table service
  • Efficient under pressure
  • Table check-ins
  • Emotional resilience
  • Teamwork
  • Active listening
  • Food safety and hygiene
  • Cleaning and sanitation
  • Takeaway order preparation
  • Table setting
  • Dining customer service

Languages

English
Native

Timeline

Bachelor of Arts - Ancient History

Cardiff University (Prifysgol Caerdydd)
09.2022 -

Restaurant Waiter

Masala Junction
09.2021 - 01.2022

Volunteer Worker

Salaam Shalom Kitchen
06.2021 - 09.2022

A-Levels - Religious Studies

Nottingham High School
09.2020 - 06.2022

A-Levels - History

Nottingham High School
09.2020 - 06.2022

A-Levels - Psychology

Nottingham High School
09.2020 - 06.2022

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Matthew Cooke