Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Natalie Raine

Natalie Raine

Halifax,West Yorkshire

Summary

  • Volunteering at the stables at salter royd versed in supporting at-risk youth with attentive and compassionate care. Encourages development of social skills and emotional safety. Strong coordination and time management skills. Variety of ages from 4 years old to adults.Equine therapy is amazing for children with addtional needs.


  • Customer oriented , take great pride in delivering a service. To always going above and beyond with my aura of enthusisasm alongside extraordinary team player skills.
  • Goal-focused front of house member well-versed in gastropub and restaurant settings. Driven to satisfy customers, improve operations and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.

Currently seeking fulltime or partime employment

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Volunteer youth worker

SALTER ROYD RIDING SCHOOL
BRADFORD, WEST YORKSHIRE
12.2023 - Current
  • Encouraged participation and engagement in planned activities.
  • Role modelled positive behaviour and interpersonal skills.
  • Helped with coordination and supervision of youth activities and delivered positive interventions.
  • Cleaned youth club areas before and after sessions to maintain safe, sanitary conditions.
  • Promoted community involvement and volunteering among young people.
  • Helped young children to develop critical life skills through confidence encuraging learning how to ride ponys and horses.
  • Collaborated with group of volunteers to run young person-centred youth clubs.
  • Helped young children to develop critical life skills through educational play.
  • Advocated for young people to build current and future opportunities.
  • Built positive relationships with SEND students by working with compassion and empathy.
  • Adapted to changing emotional, social and mental health needs for responsive young adult support.
  • Welcomed new and returning children, cultivating inclusive space.
  • Demonstrated safe equipment use for minimised risk of injury or damage.
  • Carried out thorough risk assessments ahead of fitness activities, prioritising participant safety.

Front of house team member

Estabulo
Harrogate, North Yorkshire
06.2022 - Current
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Polished glasses and cutlery to pristine standards.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Increased order value by upselling sides, drinks and desserts.
  • Stayed up to date on menu changes to accurately answer customer queries.

Bartender

Cleopatra's bar
Huddersfield, Kirklees
07.2019 - 05.2022
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Maintained bar stocks, replenishing daily as necessary.
  • Completed end-of-day cleanup to reset bar for next day.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
  • Served guests spirits, lagers and stouts at bar.
  • Prepared ingredients and garnishes for cocktails and signature bar drinks.
  • Always managing to up sell to the customers better drinks
  • Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
  • Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.

Education

Health and social welfare - Health& Social Welfare , Social politics , Biomedical and psychosocial approach

Bradford College
Bradford
09.2018 - 05.2021

Diploma of Higher Education - HEALTH AND SOCIAL CARE

CALDERDALE COLLEGE
HALIFAX
09.2017 - 06.2018

Skills

Currently my skills at the riding school

working with children with sens auditing and recording

  • Safeguarding knowledge
  • Attentive listening
  • Activity planning
  • Progress reporting
  • Youth relations
  • Human anatomy understanding alongside equine anatomy understanding

In hospitality my skills are,

  • Food and beverage specialist
  • Cash handling
  • Outstanding Customer Service
  • Payment Processing
  • Product knowledge
  • Table clearing
  • High-volume dining
  • Food preparation
  • Menu memorisation
  • Queue management
  • Food safety and hygiene
  • Forward planning
  • Food hygiene understanding
  • Stress management
  • ID verification
  • Telephone customer service
  • Order taking
  • Silverware polishing
  • Customer experience
  • Guest rapport
  • Food safety understanding
  • Food ingredients expert
  • Fine dining experience
  • Extensive hospitality background
  • Highly responsible and reliable
  • Cleaning requirements
  • Interpersonal skills
  • Food and beverage service
  • Food and beverage knowledge
  • Upselling expertise
  • Upselling skills
  • Outstanding timekeeping
  • Outstanding communication skills
  • Outstanding customer service skills
  • Microsoft Office

Affiliations

  • I own a irish cob pony at 14 hh, so alot of my spare time is spend on the land volunteering and being in the nature with the live stock.

Timeline

Volunteer youth worker

SALTER ROYD RIDING SCHOOL
12.2023 - Current

Front of house team member

Estabulo
06.2022 - Current

Bartender

Cleopatra's bar
07.2019 - 05.2022

Health and social welfare - Health& Social Welfare , Social politics , Biomedical and psychosocial approach

Bradford College
09.2018 - 05.2021

Diploma of Higher Education - HEALTH AND SOCIAL CARE

CALDERDALE COLLEGE
09.2017 - 06.2018

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