Summary
Overview
Work history
Education
Skills
Timeline
Generic

Matthew Collins

Paignton,Devon

Summary

My background started in Animal care but while working in a Pet retail environment I discovered my enjoyment for selling & customer care. I enjoy customer interaction which makes selling & upselling easier to do. Learning about new products gives me for focus & drive to help give customers a great shopping experience which I find very rewarding & satisfying.

Overview

26
26
years of professional experience

Work history

Pet Sales Advisor

The Ark Pet Centres LTD
Paignton, Devon
05.2010 - Current
  • Key holder to open & close the store
  • Serve customers in store & over the phone & give them a professional customer service.
  • Sell livestock from mice, rodents, reptiles & birds.
  • To educate customers/collegues about animal husbandry & to sell the correct products to.
  • Cashing up at the end of the day & conduct administrative paperwork.
  • Merchandising & cleaning the store & stock
  • Liaising with supplier reps
  • Care for livestock in store.

Weekend Sales assistant

Austin’s Newsagents
Paignton, Devon
05.2000 - 05.2010
  • Serving customers
  • Stocking shelves
  • Serving ice cream
  • Bringing in deliveries & putting away
  • Merchandising & cleaning stock

This was my family’s business which I worked in over school holidays & went back to when I was made redundant from A to Z Pets and Pieces.

Student Keeper Work Experience

Paignton Zoo
Paignton, Devon
10.2008 - 07.2009
  • Responsible for animal food preparation
  • Cleaning animal enclosures & checking enclosures were safe
  • Checking if animals are healthy
  • Wearing correct PPE as differs between animals.
  • Following health & safety standards

Saturday Sales assistant

A to Z Pets & Pieces
Paignton, Devon
11.2006 - 05.2007
  • Due to no animals in store serving customers was my main duty.
  • Filling up stock from the stock room & price.
  • Weighing up pet feeds & substrate to sell.

I was made redundant as store closure.

Education

GCSEs -

Dartmouth Community College
Dartmouth
09.2002

Skills

My main strength is customer service I think the customer is one of the most important part of a business I like to interact with people & give them professional customer service The quality of the service & making the customer happy, comfortable will ensure their return

I also like to re merchandise & keep stock & store as clean & tidy as possible Stock placement is very important for sales Last but not last is a good healthy working environment, I like to make friends with colleagues & keep up a happy working atmosphere Customer can sense a bad working atmosphere which can affect sales

Timeline

Pet Sales Advisor

The Ark Pet Centres LTD
05.2010 - Current

Student Keeper Work Experience

Paignton Zoo
10.2008 - 07.2009

Saturday Sales assistant

A to Z Pets & Pieces
11.2006 - 05.2007

Weekend Sales assistant

Austin’s Newsagents
05.2000 - 05.2010

GCSEs -

Dartmouth Community College
Matthew Collins