Matthew Clark
Retail Supervisor
BRENTWOOD,ESS
Summary
Former retail supervisor with ten plus years experience in different customer service roles with skills in IT, stock management, visual merchandising and maintaining high standards of health and safety. Passionate about developing business relationships with customers and finding new methods for problem solving. Seeking part to full time work in new environment with opportunities to develop new skills.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Sales Assistant/Supervisor
Toolstation
Brentwood
02.2018 - 09.2022
- Responsible for opening and closing procedures.
- Counting and banking money.
- Training new colleagues.
- Sorting out deliveries and contacting corresponding customers.
- Helped develop and implement fund-raising ideas for charity.
- Self taught product knowledge in order to facilitate customer relations.
Counter Assistant/Team Leader in Training
Sainsburys
Brentwood
11.2014 - 01.2018
- Worked in fast pace environment responsible for safe preparation of food products.
- Maintained highest standard of both hygiene, health and safety.
- Stock control.
- Visual merchandising.
- Ensuring equipment maintenance.
- Training colleagues to ensure full compliance with company’s policy and expected level of service.
- Developed and implemented different marketing methods to encourage customer awareness and growth.
Taxi Controller
Two-Ten Taxis
Brentwood
09.2012 - 03.2014
- Taking bookings and dispatching vehicles.
- Coordinating drivers while maintaining customer liaison.
- Controlling schedule.
- Handling customer complaints.
- Operating radio dispatch system to relay messages using codes to drivers.
Teaching Assistant
Broadford Primary School
Havering
03.2010 - 07.2012
- Supervised groups of children.
- Assisted class teacher.
- Planned learning activities.
- Led smaller classes and after-school clubs.
- Carried out different administrative tasks.
- Helped children who needed additional support.
- Provided feedback to parents.
- Maintaining health and safety.
Bar Assistant
O'Neills
High Wycombe
09.2007 - 09.2009
- Serving drink and food.
- Taking orders
- Maintaining cleanliness
- Established great customer relations.
Education
Bachelor of Arts (2:1) - English Literature, Media Studies and Creative Writing
Buckinghamshire New University
High Wycombe 09.2006 - 09.2009
Skills
Staff Management
Stock Control
Staff Training and Education
Developing Marketing Strategies
Store Opening and Closing
Cash Handling
Microsoft Applications Proficiency
Product Knowledge
Customer Engagement
Product and Service Sales
Visual Merchandising
Administrative and Clerical Support
Problem-Solving
Attention to Detail
References
Will provide references upon request.
Timeline
Sales Assistant/Supervisor
Toolstation
02.2018 - 09.2022
Counter Assistant/Team Leader in Training
Sainsburys
11.2014 - 01.2018
Taxi Controller
Two-Ten Taxis
09.2012 - 03.2014
Teaching Assistant
Broadford Primary School
03.2010 - 07.2012
Bar Assistant
O'Neills
09.2007 - 09.2009
Bachelor of Arts (2:1) - English Literature, Media Studies and Creative Writing
Buckinghamshire New University
09.2006 - 09.2009