Annabel James
Summercourt,Cornwall
Summary
Experienced medical administrative professional with a strong focus on patient support and satisfaction. Proven track record in enhancing team efficiency and ensuring compliance with healthcare regulations. Expertise in organisation and file management, contributing to streamlined operations. Committed to delivering high-quality patient care.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Sales Assistant/Supervisor
Fishkeeper Southwest
St Austell, Cornwall
2024.10 - Current
- Assumed management role at sister branch, overseeing operations and strategic initiatives, with minimum 20% year-to-date growth each month.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Delivered exceptional after-sales service, encouraging repeat business.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Clinical administrator
Three Spires Medical Practice
Truro, Cornwall
2018.05 - 2024.10
- Overseeing management of ECG and blood pressure monitoring, medical record summarising/digitisation, vaccination administration of over 17,500 Patients
- Reception roles including patient liaison, patient adviser, and prescription management.
- Continual up to date training including resuscitation, emergency, and fire.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol and safeguarding.
Sales assistant
Maidenhead Aquatics
Truro, Cornwall
2016.07 - 2018.05
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Maintained knowledge of products and Livestock to provide recommendations to customers.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Sales assistant
Boots the Chemist
Truro, Cornwall
2011.04 - 2011.07
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Education
Masters Degree - Illustration
Falmouth University
Falmouth, CON 2024.01 -
BTEC level 3 Extended Diploma - Art and Design
Truro College
Truro, CON 2011.09 - 2013.06
GCSEs -
Penair School
Truro, CON 2007.09 - 2011.06
Skills
- Confident and attentive
- Superb time management and organisation
- Excellent IT literacy
- Knowledge of Maxims, SystmOne, and RMS
- Adapting to change
- Multitasking efficiency
Affiliations
- Marine Fishkeeping
- Health and fitness
- Smallholding and agriculture
Certification
Accredited Customer Relations Certificate NCFE
10/05/2012
Accomplishments
Consistent monthly financial growth of over 20% year-to-date whilst in a management role.
References
References available upon request.
Timeline
Sales Assistant/Supervisor
Fishkeeper Southwest
2024.10 - Current
Masters Degree - Illustration
Falmouth University
2024.01 -
Clinical administrator
Three Spires Medical Practice
2018.05 - 2024.10
Sales assistant
Maidenhead Aquatics
2016.07 - 2018.05
BTEC level 3 Extended Diploma - Art and Design
Truro College
2011.09 - 2013.06
Sales assistant
Boots the Chemist
2011.04 - 2011.07
GCSEs -
Penair School
2007.09 - 2011.06