Matthew Brown

• Encouraged open communication by creating platforms for discussions on sensitive topics.
• Established a safe, inclusive environment, promoting diversity and respect.
• Organised sporting events, fostering healthy competition and physical fitness.
• Managed conflict resolution sessions for better peer-to-peer relationships.
• Promoted community involvement and volunteering among young people.
• Built positive relationships with SEND students by working with compassion and empathy.
• Built positive relationships with clients to encourage continued class attendance.
• Planned fun exercise classes for varying ages, abilities and fitness levels.
• Welcomed new and returning clients, cultivating inclusive space.
• Motivated and enthused participants to reach fitness goals through positive reinforcement.
• Ensured that 30+ children thoroughly enjoyed their time and learned new skills everyday

during my years of experience at JD I developed key transferable skills such as clear and concise communication due to my responsibility of selling complimentary products in order to meet my daily, weekly and monthly targets. I also won "employee of the month" across the whole Cheshire area of stores on many occasions due to my dedication and commitment to ensuring every customer has the best possible experience. whilst working I consistently beat my KPI target by over 50% which increased productivity further increasing sales and promoting positive workplace atmosphere.

• Resolved queries swiftly, contributing to positive customer experience.
• Executed visual merchandising displays to increase product appeal.
• Provided exceptional service, boosting repeat business rates.
• Increased customer satisfaction with prompt complaint resolution.
• Assisted customers to make informed purchasing decisions.
• Oriented new staff members, fostering a supportive team atmosphere.
• Collaborated with team members to meet daily sales targets.
• Built relationships with customers through friendly interaction and assistance.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Continuously improved product knowledge to maintain highest levels of service quality.
• Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.