Summary
Overview
Work History
Education
Skills
Custom
Personal summary
Voluntary
Timeline
Generic

Lydia Mbay

Notttingham,Nottinghamshire

Summary

Dedicated professional with a strong emphasis on effective communication and resolving issues, consistently demonstrating responsibility and punctuality. Proven ability to collaborate within teams, enhancing productivity and fostering a positive work environment through exceptional interpersonal skills. Committed to delivering outstanding customer service, with a focus on patience and tolerance, aiming to leverage these competencies in future career advancements.

Overview

2026
2026
years of professional experience

Work History

Volunteer youth worker

YMCA
Orpington, Bromley
01.2020 - 05.2020
  • Company Overview: Our goal is to get young people off the streets and into jobs, sports facilities, and education.
  • To support creche, we collaborate with food banks.
  • Our goal is to get young people off the streets and into jobs, sports facilities, and education.
  • Established a safe, inclusive environment, promoting diversity and respect.

Psychologist assistant

Bromley Health Care
Orpington , Kent
  • I was placed at Bromley Health Care; however, Covid prevented me from working there.

Salesman

The Range
Canterbury, Kent
03.2023 - 06.2024
  • I help with customer service, establishing rapport, cash handling, merchandising, interior stock display, sorting, labelling, and steaming.
  • I also help with serving customers and guaranteeing their return.
  • I can operate independently and independently utilising my own initiative.
  • I also comprehend weekly updates on stock and sales.

Customer Assistant

Marks & Spencer
06.2024 - Current
  • I worked as a customer assistant and handled both food and apparel.
  • I have experience with stocking up, labelling, refunds, scanning packages, and other related tasks.
  • I am familiar with apparel for men, women, and kids.
  • I worked in the lingerie section as well.
  • Stocked shelves regularly for easy access to products by customers.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Provided excellent customer service to ensure repeat business.
  • Collaborated efficiently with team members to maintain smooth store operations.

Team Leader

Co-op
Orpington , Kent
07.2022 - 09.2022
  • Trusted with opening and setting up the store every morning, ensuring operations ran smoothly from the start of each day.
  • Led and coordinated a team, developing management and leadership skills in a fast-paced retail environment.
  • Streamlined workflows to increase efficiency and reduce downtime during shifts.
  • Negotiated and resolved challenging customer service scenarios, demonstrating strong problem-solving and communication skills.
  • Collaborated closely with team members to consistently improve customer satisfaction and store performance.
  • Passed compliance checks involving alcohol, cigarettes, and lottery sales, maintaining strict adherence to legal and company policies.

Education

GCSEs - Maths, English Literature, English Language, Science, History, Geography, Health and Social Care, RS

Chislehurst School for Girls
Chislehurst, BR
11/2014 - 06/2018

Skills

Effective Communication


  • Resolving Issues
  • Team Collaboration
  • Productivity
  • Responsibility
  • Punctuality
  • Interpersonal Skills
  • Patience and tolerance
  • Communication excellence
  • Team player
  • Customer Service

Custom

Available upon request

Personal summary

Upcoming Psychology graduate passionate about pursuing a career in Clinical Psychology. Dedicated to supporting people of all ages with empathy, patience, and a genuine desire to make a positive difference. Eager to gain hands-on experience in mental health settings to build practical skills and deepen my understanding of psychological care.

Voluntary

Volunteer — Mental Health Team

Chiselhurst School for Girls Sixth Form, Bromley

September 2020 – June 2021

  • Actively participated in a mental health initiative focused on improving emotional wellbeing support for young people.
  • Collaborated with local community leaders to explore how generational perspectives influence approaches to mental health in educational settings.
  • Gained early exposure to mental health advocacy, communication, and community engagement — building a foundation for a future career in Clinical Psychology.

Timeline

Customer Assistant

Marks & Spencer
06.2024 - Current

Salesman

The Range
03.2023 - 06.2024

Team Leader

Co-op
07.2022 - 09.2022

Volunteer youth worker

YMCA
01.2020 - 05.2020

Psychologist assistant

Bromley Health Care

GCSEs - Maths, English Literature, English Language, Science, History, Geography, Health and Social Care, RS

Chislehurst School for Girls
11/2014 - 06/2018

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Lydia Mbay