Matt Brown
Lincolnshire
Summary
Accomplished IT professional with extensive expertise in technical support and end-user services. Proficient in managing Windows Server environments (2008–2022), Active Directory, and Office 365, with a strong focus on Azure and SharePoint integration. Skilled in virtualisation technologies including Azure, Hyper-V, VMware vCenter, and ESXi. Demonstrates advanced capabilities in scripting and automation using PowerShell, VBS, and Batch Files. Experienced in deploying systems through MDT, WDS, SCCM, and PDQ Deploy. Adept at networking with a comprehensive understanding of VLANs, DHCP, DNS, DrayTek, WatchGuard, and PRTG. Utilises remote tools such as TeamViewer, MeshCentral, Quick Assist, SolarWinds, and Datto RMM to enhance operational efficiency.
Overview
19
19
years of professional experience
Work history
Infrastructure Technician
Enovation
2024.10 - 2026.03
- Key Responsibilities:
- - Migrating clients to disaster recovery platforms and patching core servers
- - Managing Azure-hosted servers, including VM deployment and maintenance
- - Draining session hosts and deploying replacements
- - Enabling Azure MFA and renewing server certificates
- - Decommissioning legacy systems and ensuring clean transitions
- - Configuring DFS for improved redundancy
- - Monitoring infrastructure using PRTG
- - Scripting routine tasks with PowerShell
- - Applying Group Policies
- Achievements:
- - I implemented a self-hosted MeshCentral server on an Ubuntu LTS instance in Azure to provide contingency remote access after repeated TeamViewer outages, integrating it with public DNS, a MariaDB backend, and a TLS/HTTPS certificate. The deployment included enforced 2FA and LDAP authentication for secure identity control, enabling protected web-based server access, reliable client connectivity through Mesh Router, interactive remote desktop sessions, encrypted RDP tunnelling, and RMM-style remote command execution across managed devices.
- - I deployed an OCS Inventory system on Linux to improve visibility of software installed across servers, incorporating detailed version tracking and custom CSV reporting generated through SQL queries. In addition, I configured the agent-based functionality to deploy software and run scripts (PowerShell, batch, and Bash) directly from the central OCS appliance to managed servers, streamlining administration and automating routine tasks for greater efficiency and control.
- - Introduced and maintained a consistent patching schedule across customer platforms
Customer Support Technician
Enovation
2023.08 - 2024.10
- Key Responsibilities:
- - Delivered remote support using 4Me, TeamViewer, and Quick Assist
- - Managed RDS environments, handled stale sessions and profile recreations
- - Created user accounts in Active Directory and Duo MFA
- - Provided first-line support for CRM and VoIP telephony systems
- - Investigated SIP communication issues via log file analysis
- - Automated AD updates with PowerShell for bulk user modifications
- - Supported ODBC configuration for server deployments
- - Managed RDS and Firebird profile issues for CRM users
Service Desk Analyst (Contract)
Age UK
2023.04 - 2023.08
- Key Responsibilities:
- - Provided phone and Teams-based support to over 1,000 users
- - Utilised GoTo Resolve for remote assistance
- - Administered Active Directory, Azure, SharePoint, Office 365, and Intune
- - Supported hardware (Dell laptops, docking stations) and resolved software/driver issues
- - Maintained internal and public knowledge bases by creating user guides
- - Managed incidents using ServiceNow and Hornbill platforms
IT Support Team Leader
Active Care Group
2021.12 - 2023.04
- Key Responsibilities:
- - Led a team of 2 IT support staff, overseeing training, performance, and ticket resolutions
- - Provided 2nd line remote support for 4,000+ users via ConnectWise and shared mailbox
- - Managed Windows 10 upgrade project (from Windows 7)
- - Created guides for MFA setup on Office 365/Intune and MDM enrolment
- - Supported internal platforms: Cloud HR, Carenotes, Radar, Datix, MyLo, eRostering
- - Administered kiosks, ensuring operational uptime for clock-in/out systems
- - Coordinated with engineers on Meraki Wi-Fi rollouts and VLAN configuration
- Achievements:
- - Developed Carenotes patient platform to enable recording and reporting of COVID-19 vaccinations using HTML, JavaScript, and SQL
- - Improved MyLo e-learning platform with new programmes, dynamic rules, dashboards and onboarding new sites
IT Support Administrator
Active Care Group
2021.09 - 2021.12
- (Transitioned into team leader role)
2nd Line Support Analyst (Contract)
Silva Homes
2021.07 - 2021.07
- Key Responsibilities:
- - Provided 2nd line remote support using TeamViewer and Quick Assist
- - Managed incidents via TopDesk
- - Investigated and blocked malicious email domains in Office 365
- - Resolved printer scan issues and PDF activation faults due to legacy systems
- Jul 2021 – Sept 2021 – Seeking Roles
2nd Line Support Engineer (Contract)
Uptime Solutions
2020.03 - 2020.09
- Key Responsibilities:
- - Delivered support using AutoTask, ConnectWise, Zendesk, and IT Glue
- - Managed client infrastructure with Datto and SolarWinds RMM
- - Supported Windows, macOS, RDS, and VPN setups
- - Managed Office 365 and Exchange via PowerShell
- - Configured firewalls, routers, and AV software (Sophos, Webroot)
- - Conducted on-site installations and VM restoration via StorageCraft
- Sep 2020 – Jun 2021 – Seeking Roles – Longer than expected due to COVID-19
2nd Line IT Support Analyst (Contract)
RJ Power Group
2019.04 - 2019.05
- Key Responsibilities:
- - Delivered on-site and remote support across multiple locations
- - Managed SharePoint permissions, mailbox configurations, and PowerShell tasks
- - Deployed Sophos AV and supported office relocation project
- May 2019 Mar 2020: Career Break
- Jan 2019 – Apr 2019 – Seeking roles
2nd Line IT Support Analyst
Service Graphics
2018.07 - 2019.01
- Key Responsibilities:
- - Supported 350 users across 4 sites using VNC and TeamViewer
- - Provided Mac and Windows support
- - Performed OS deployments using Ghost and WDS
- - Administered AV and printing infrastructure
- Achievements:
- - Successfully deployed standardised Outlook signatures using Exclaimer
- Entered Administration
- Mar 2018 - Jul 2018 – Seeking Roles
2nd Line IT Support Analyst (Contract)
Computer Care
2017.04 - 2018.03
- Key Responsibilities:
- - Delivered support to 65 clients both remotely and on-site
- - Deployed Windows Servers, configured RDS, supported Macs and PCs
- - Managed switches, VLANs, EPOS systems, and backup recovery
- - Conducted ransomware recovery
- - Data restoration using VSS for near-instant recovery from data loss
- Jan 2017 - Apr 2017 – Seeking Contract Roles
2nd Line Support | Senior IT Support Analyst
Hexagon Housing Association
2011.10 - 2017.01
- Key Responsibilities:
- - Provided remote and on-site support to 500 staff
- - Administered Exchange, AD, DNS, DHCP, GPOs
- - Supported Windows servers, virtualisation (vCenter, ESXi), and endpoint rollouts
- - Managed documentation, knowledge base, and end-user guidance
- - Performed backups, maintained firewalls, and deployed security updates
- Achievements:
- - Promoted to Senior IT Analyst (2015); multiple awards for excellence and service
IT Support Analyst
Mott MacDonald
2007.06 - 2011.10
- Key Responsibilities:
- - Provided local and global support to 15,000+ users
- - Supported software, hardware, and user account administration
- - Produced technical documentation and onboarding support guides
Education
Course Completion Certificates - Windows Server 2008 and Windows XP
GNVQ ICT Intermediate - undefined
Croydon College
BTEC Electrical & Electronic Engineering - undefined
Croydon College
7 GCSEs - undefined
Addington High School
Skills
- - Technical Support & End-User Services
- - Windows Server (2008–2022), Active Directory, Office 365, Azure, SharePoint
- - Virtualisation: Azure, Hyper-V, VMware vCenter & ESXi
- - Scripting & Automation: PowerShell, VBS, Batch Files
- - Deployment Tools: MDT, WDS, SCCM, PDQ Deploy
- - Networking: VLANs, DHCP, DNS, DrayTek, WatchGuard, PRTG
- - Remote Tools: TeamViewer, MeshCentral, Quick Assist, SolarWinds, Datto RMM
Timeline
Infrastructure Technician
Enovation
2024.10 - 2026.03
Customer Support Technician
Enovation
2023.08 - 2024.10
Service Desk Analyst (Contract)
Age UK
2023.04 - 2023.08
IT Support Team Leader
Active Care Group
2021.12 - 2023.04
IT Support Administrator
Active Care Group
2021.09 - 2021.12
2nd Line Support Analyst (Contract)
Silva Homes
2021.07 - 2021.07
2nd Line Support Engineer (Contract)
Uptime Solutions
2020.03 - 2020.09
2nd Line IT Support Analyst (Contract)
RJ Power Group
2019.04 - 2019.05
2nd Line IT Support Analyst
Service Graphics
2018.07 - 2019.01
2nd Line IT Support Analyst (Contract)
Computer Care
2017.04 - 2018.03
2nd Line Support | Senior IT Support Analyst
Hexagon Housing Association
2011.10 - 2017.01
IT Support Analyst
Mott MacDonald
2007.06 - 2011.10
GNVQ ICT Intermediate - undefined
Croydon College
BTEC Electrical & Electronic Engineering - undefined
Croydon College
7 GCSEs - undefined
Addington High School