Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Kenroy Larmond

Tilbury,Essex

Summary

Technically inclined professional with a proven background in integrating complex IT infrastructures, consistently delivering innovative solutions tailored to unique business needs and maintaining high standards of operational excellence. Track record of success in managing, configuring, and optimising a diverse range of cloud and on-premises solutions, ensuring robust and scalable IT infrastructures across various sectors, including corporate and education. Adept at leading server management techniques and overseeing installations, upgrades, and maintenance, whilst guaranteeing minimal downtime and maximum efficiency. Known for creative problem-solving skills, specialising in identifying, diagnosing, and resolving complex networking issues. Successful in utilising expertise in virtualisation technology and cluster management to deploy and administer Hyper V and VMware environments. Skilled in crafting and executing strategic IT plans, aligning technology initiatives with business goals, and facilitating migrations and integrations across multiple platforms. Deft at driving user satisfaction, fostering a collaborative environment, and ensuring compliance with health and safety criteria.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Infrastructure Engineer (3rd line (Contract))

SYNLAB UK
Essex
05.2025 - 09.2025
  • As an 3rd Line Infrastructure Engineer, my role involved supporting the development & delivery of IT services for Pathology First and Synlab UK& Ireland, direct support to the Pathology First IT Operations Manager.
  • Ensure a quality service delivery ensuring quality standards and key performance indicators are met and also provide a level of theoretical and practical IT infrastructure knowledge to the laboratory service.
  • Support and maintain Server and Network environment.
  • Assist in maintaining Cyber Security footprint.
  • 3rd Line hands on support.
  • Support Microsoft Operating Systems (Windows 10, Server 2008 to 2022).
  • Monitor and update allocated jobs within the ITSM system – ensure users are kept informed on long running calls.
  • Ensure that all assigned calls are updated by the end of the working day.
  • Undertake support and project work at remote sites as required.
  • Perform Daily Operational checks and tasks and transferring to other teams within IT where necessary.
  • Liaise with third party suppliers to resolve issues.
  • Alert IT Management to significant issues.
  • Following Incident management and Request fulfilment processes.
  • Assist with documentation of Service Desk procedures.
  • Assist with developing and maintaining Configuration Management Database.
  • Shadow external suppliers during installations / upgrades.
  • Provide planned assistance with IT Projects.
  • Provide analysis of Infrastructure and documentation of procedures as required.
  • Update knowledge base with resolution information.
  • Undertake any other project work as required.

Customer Service Manager

Entain Group
Essex
12.2024 - 09.2025
  • As a Customer Service Manager (CSM), I take great pride in delivering exceptional customer service on behalf of Entain Group.
  • I am part of the frontline ambassadors, ensuring excellent service experiences that foster customer satisfaction and loyalty.
  • Setting customer satisfaction targets and working with the team to meet targets consistently.
  • Performs issue identification, communication, and resolution for moderately complex customer issues.
  • Work to understand a customer’s needs and build relationships with key stakeholders.
  • Establishing customer service policies and procedures.

Infrastructure Engineer (3rd line)

Ground Control
Essex
10.2024 - 11.2024
  • As an 3rd Line Infrastructure Engineer, I am responsible for the technical implementation and maintenance of the organization's services and infrastructure, encompassing both on-premises and cloud environments.
  • My role entails provisioning, deploying, and sustaining these systems to align with business needs.
  • Pivotal role in the design, build and management of the on-premise servers (Windows), virtualisation (Hyper-V) and cloud infrastructure (Azure).
  • Includes working on both physical and virtual hardware.
  • Ensuring scalability, reliability and security of our infrastructure and collaborating with cross functional teams to meet business requirements.
  • Monitoring and maintain the performance and availability of our infrastructure including regular maintenance such as patching and updates.
  • Implementing and maintaining security measures to protect our infrastructure including ensuring compliance with industry standards and regulations.
  • Leading infrastructure projects from initiation to completion.
  • Ensuring network and infrastructure documentation is grown and kept up to date for team reference and audit.
  • Reporting on infrastructure performance, incident and improvements.

Microsoft 365 & Azure Project Engineer (3rd line)

Aura Technology
Southampton
02.2024 - 08.2024
  • Company Overview: Aura Technology specialises in Managed IT Services for the healthcare sector, with an extensive experience in the legal sector helping a number of practices with IT transformation and expansion.
  • Provides technical designs and costed time estimates to the sales team to ensure projects are scoped correctly with the right products, services, and infrastructure.
  • Contributes to the creation of bids and tenders and has authority to manage and work with 3rd party contractors to align suitable resources to projects.
  • Delivery of project services for customers within specialist technical areas and assist in the delivery of roadmaps where appropriate.
  • Complete technical installations of complex projects for customers including the planning, execution and washup of projects with a focus on time budget and standards.
  • Intune, Autopilot, Azure Migration, SharePoint and setting up new 0365 Tenants/Migration from a project delivery focus.
  • Acquisitions Engineer - Data and Email Migration, Shared Mailboxes & Non-Active Mailboxes setup, Domain Transfer & Telephony.
  • Keep up to date with best practices in our key products and suggest and recommend changes to the business and processes to improve the performance of a customer’s IT service.
  • Delivering training for colleagues and customers.
  • As an 3rd Line Support Engineer, I am the point of technical escalation for the Professional Services, Reactive and Proactive Engineering teams to help troubleshoot and resolve complex technical incidents.
  • To identify and promote opportunities to increase revenue across the Company’s customer base.
  • Aura Technology specialises in Managed IT Services for the healthcare sector, with an extensive experience in the legal sector helping a number of practices with IT transformation and expansion.

Microsoft 365 & Azure Administrator (3rd line)

Royal Botanic Gardens Kew
London
11.2021 - 11.2023
  • Fulfil RBG Kew’s mission by managing and enhancing Windows servers, Office 365 cloud services, and critical IT systems, supporting both internal and external user needs.
  • Specialise in system design, installations, and system builds, contributing to IT service delivery, monitoring, and management of daily production environments.
  • Provide desktop support comprising configuration, break-fix, and maintenance, along with technical on-site, face-to-face VIP IT support and mobile device management.
  • Contributed significantly to end-to-end planning and implementation of innovative solutions to boost productivity and stability, including transitioning proof-of-concepts into business-as-usual operations.
  • Reported and communicated any issues regarding non-functional systems, whilst liaising with affected users and stakeholders to ensure awareness and clear requirement articulation.
  • Ensured and maintained system and service integrity through hardening, configuration, and maintenance, alongside updating technical documentation and system diagrams.
  • Documenting IT Processes and procedures.
  • Main point of contact between the business stakeholders, end users, applications development teams, and third Parties.
  • Azure DevOps Administration & Lifecycle Services (LCS) Administration.
  • Microsoft Dynamics 365 Finance & Operations (F&O) & CRM Administration.
  • Power Platform and Power Apps Administration.
  • VMware Administration.
  • Microsoft 365 Administrator – End Point Manager, Identity, SharePoint, Teams, Intune including Autopilot Deployment, and Exchange.

ICT Network Manager

Central Foundation Girls School
London
09.2021 - 10.2021
  • Provided visionary leadership in designing, implementing, monitoring, and reviewing comprehensive network performance management and quality improvement processes within IT policies.
  • Ensured strict compliance with legal and contractual IT obligations and developed guidelines for cutting-edge technical advancements to enable uninterrupted IT service operations for both curriculum and administration.
  • Tested, troubleshooted, and modified information systems for optimal functionality.
  • Ensured all IT activities’ compliance with applicable laws, codes, and regulations.
  • Developed network disaster recovery plans and backup procedures by evaluating emerging technology risks.
  • Managed and guided IT staff, including overseeing recruitment, training, setting job expectations, and monitoring performance.
  • Leveraged strong technical capabilities and coordinated technology installations, upgrades, and maintenance activities.
  • Oversaw and allocated annual IT budget, with a focus on ensuring cost-effectiveness and fiscal responsibility.
  • Generated performance reports for operating systems to assess efficiency and identify improvement areas.
  • Monitored and streamlined daily operations, including server hardware, software, and operating systems.
  • Stayed current with technological advances and industry best practices to ensure smooth IT operations.

ICT Support Engineer (3rd Line)

Joskos Solutions
London
11.2020 - 08.2021
  • Served as a point of escalation for 2nd line Engineer queries, offering leadership and support to Service Delivery Manager.
  • Acted as a liaison between departments, continually improving ICT services by delivering ICT-related services and projects within the Services team.
  • Ensured swift progress in Incident and Problem Management processes in liaison with key technical staff, ICT infrastructure vendors, and suppliers.
  • Supported Client operating platforms (Cloud and on-premises), including desktop/end-user technologies, collaboration tools, and mobile technologies.
  • Offered technical support to primary and secondary schools.
  • Assisted Service Delivery Manager with scheduling and resource management.
  • Supported diverse IT and business projects, with a strong emphasis on ensuring alignment with standards and policies.
  • Showcased excellent teamwork abilities and engaged with Service Desk on end-user break/fix issues and other support functions.
  • Participated in Service reviews, change advisory, Project board, and related ICT meetings to support improved ICT services.
  • Maintained stable and secure Azure & Microsoft 365 cloud environments by resolving hardware and software issues.
  • Maintained an excellent ICT customer service ethos and served as first point of contact for managed service team.
  • Gained valuable customer-facing experience by working directly with customers, ICT staff, vendors, and suppliers.

Senior IT Support Field Engineer

ESP Global Service
London
02.2016 - 07.2020
  • Company Overview: ESP Global Service is a major global outsourced IT industry.
  • Functioned as a Senior IT Support Field Engineer for a major global outsourced IT industry, delivering customised IT support, infrastructure solutions, and Smart-hands resources.
  • Executed on-site tasks, including deskside support, installations, configurations, break/fix solutions, deployments, and troubleshooting for clients across various locations, such as UK, Ireland, and regional service delivery hubs in Hong Kong, Singapore, Guam, and Trinidad.
  • Liaising with Senior Leadership team when planning downtime for the network infrastructure schedule maintenance.
  • Contribute to planning and implementing new solutions to improve productivity and stability, taking proof-of-concepts (POC) into business-as-usual (BAU).
  • Taking a proactive approach toward the Organisation ‘Best Value’ ethos and ensure compliance with appropriate legislation and policies.
  • Ensure compliance and actively promote Health & Safety at work.
  • SCCM Administration - Image Build, Driver Packaging, App Packaging and Deployment.
  • Hyper V Administration – Installation, Configuration and VM’s deployment.
  • VMware vSphere – ESXI hypervisor installation, configuring and administration.
  • Efficient Desktop Support – Configuration, Break-fix, and Maintenance.
  • Technical on-site, face to face VIP IT support & Executives level support experience.
  • Mobile Device Management, Apple Mac Troubleshooting.
  • Deskside Support, Floor Walking and Face to Face Customer Support/Interaction.
  • LAN Printer Installation, HDD replacement and RAM upgrade.
  • ESP Global Service is a major global outsourced IT industry.

Senior IT Support Field Engineer

Computacenter
London
10.2014 - 01.2016
  • Company Overview: Computacenter is a major leading independent technology and services provider, trusted by large corporate and public sector organisations.
  • Functioned as an IT Support Field Engineer for a major leading independent technology and services provider, trusted by large corporate and public sector organisations.
  • Working as part of a small team in an OOH hours’ environment Deployment and configuration of new end user devices.
  • Coordinated with the Senior Leadership team for scheduling network infrastructure deployment, maintenance and downtime planning.
  • Played key role in end-to-end planning and execution of new solutions to enhance productivity and stability, whilst transitioning proof-of-concepts into business operations.
  • Troubleshoot and resolved various end-user break/fix issues and other support functions in liaison with stake holders.
  • Manual installation of customer applications and domain configuration.
  • Windows 7 roll-out including break/fix.
  • Organisation of legacy kit in storage for removal.
  • Removal of legacy device, peripherals and storage.
  • Deskside Support, Floor Walking and Face to Face Customer Support/Interaction.
  • Remote Desktop Support.
  • Administered SCCM, including Image Build, Driver Packaging, App Packaging, and Deployment.
  • Promoted and ensured compliance with Health & Safety regulations in the workplace.
  • Computacenter is a major leading independent technology and services provider, trusted by large corporate and public sector organisations.

Education

A Level - Maths, English, Technology, Science

St. Catherine High School

Skills

  • Cloud Solutions & Management
  • Azure - Microsoft Cloud Administration
  • Cisco Meraki Cloud Management Platform
  • Azure Virtual Desktop (Deployment and Administration)
  • Nerdio MSP Solution
  • Office 365 & Teams Migration
  • Microsoft 365 Administration (Endpoint Manager (Intune - Autopilot), Identity, SharePoint, Teams, Exchange)
  • Cloud services (Hosted Email, Storage & Backup)
  • IaaS (Infrastructure in the Cloud)
  • Structured Data Cabling & Networking
  • Power Platform Administration
  • Server & Network Management
  • Hyper-V Administration (Installation, Configuration, VM deployment, Clustering, Failover, Cluster-Aware Updating)
  • VMware vSphere (ESXI Hypervisor Installation, Configuration, Administration, vCenter Administration, vCenter Server Appliance Management)
  • Windows Server (2012, 2016, 2019, 2022 Installation and Server Management)
  • Server upgrades
  • Network Rebuilds & Windows 10 Migrations
  • SAN installations & Server Virtualisation
  • Managed Wireless Networks & BYOD Solutions
  • Secure Remote Access
  • Network Infrastructure Design, Installation, and Maintenance
  • Data Management & Security
  • Data Backup and Retrieval Management (Veeam Backup & Replication, Altaro VM Backup)
  • Sophos Central Administration
  • Desktop & End User Computing
  • Desktop Support (Configuration, Break-fix, Maintenance)
  • End User Computing Devices (Laptops, Chromebooks, PCs, iPads, Tablets)
  • Mobile Device Management
  • Apple Mac Troubleshooting
  • Technical on-site, Face-to-Face VIP IT Support & Executive Level Support Experience
  • Other Skills
  • Microsoft Dynamics 365 - Lifecycle Services (LCS) and Finance & Operations (F&O) Administration
  • DevOps & Azure Administration
  • Classroom interactive screens
  • AV Solutions & Digital Signage
  • Planning & Implementing new IT solutions (POC to BAU Transition)

Websites

Certification

Microsoft Certified: Azure Administrator Associate, https://learn.microsoft.com/en-us/users/kenroylarmond-6095/transcript/7xlofwx30641z57, Microsoft Certified: Azure Fundamentals, https://learn.microsoft.com/en-us/users/kenroylarmond-6095/transcript/7xlofwx30641z57, Udemy Certification: MS-900 Microsoft 365 & Office 365 Administration, Nerdio: Nerdio Azure Fundamentals (NAF-100) Certificate, BCS01 - Barracuda Content Shield – Foundation, 02/26/24, 02/26/26, BCS200 - Barracuda Content Shield Certified Product Specialist, 02/19/24, 02/19/26, Mimecast as a User - Mimecast 2022 EP1, 02/22/24, Basic Mimecast Support - Mimecast 2022 EP2, 02/22/24, 2022 KnowBe4 Security Awareness Training, 02/22/24, Pluralsight (2012 – 2014), 70-410 Microsoft Win Server 2012 R2, 70-411 Win Server 2012 Administering, 70-412 Win Server 2012 Configuring Advanced Services, 70-243 System Centre Configuration Manager (SCCM), CBT Nuggets (2015 – 2016), CCENT & CCNA Cisco Training, Lynda (2016 – 2017), VMware vSphere 6.5 Essential Training Part 1 & Part 2, A Cloud Guru (January 2017 – 2019), AZ-300 Microsoft Azure Architect Technologies, AZ-103 Microsoft Azure Administrator, Intune and Administering Office 365 - Microsoft Cloud Fundamentals, Windows Server 2016 Administration & Infrastructure

Languages

English
Native

Timeline

Infrastructure Engineer (3rd line (Contract))

SYNLAB UK
05.2025 - 09.2025

Customer Service Manager

Entain Group
12.2024 - 09.2025

Infrastructure Engineer (3rd line)

Ground Control
10.2024 - 11.2024

Microsoft 365 & Azure Project Engineer (3rd line)

Aura Technology
02.2024 - 08.2024

Microsoft 365 & Azure Administrator (3rd line)

Royal Botanic Gardens Kew
11.2021 - 11.2023

ICT Network Manager

Central Foundation Girls School
09.2021 - 10.2021

ICT Support Engineer (3rd Line)

Joskos Solutions
11.2020 - 08.2021

Senior IT Support Field Engineer

ESP Global Service
02.2016 - 07.2020

Senior IT Support Field Engineer

Computacenter
10.2014 - 01.2016

A Level - Maths, English, Technology, Science

St. Catherine High School

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