Mateusz Raczkowski
Salisbury,Wiltshire
Summary
Transport Supervisor with extensive experience in logistics and fleet management, currently overseeing operations at Hotpoint UK Appliances. Demonstrates exceptional organisational skills, task prioritisation, and team leadership, ensuring compliance with international standards and achieving zero non-compliance. Proven track record in managing delivery teams, improving customer service satisfaction, and maintaining vehicle safety across previous roles at Booker Wholesale and Domino's Pizza. Skilled in payroll administration, incident reporting, and resource management. Career goals include further enhancing transport efficiency and operational excellence within the industry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Transport Supervisor
Hotpoint UK Appliances
Andover
10.2019 - Current
- Regularly updating and keeping good record of drivers' tachograph to extract infringements and conduct appropriate action as necessary - this ranges from verbal to written warning and up to dismissal.
- Authoriser of drivers' and driver's mates' timesheets for payroll processing.
- Raising purchase orders and approving invoices for payment timely.
- Trained to operate within international ISO 90001 and so far achieved zero non-compliance.
- Carried out investigations or incident reports in relation to any vehicle incidents.
- Organizing and managing the departure of delivery vehicles to help drivers navigate their busy multi-drop schedule.
- Managing and monitoring vehicle maintenance and service planner as well as VOR to ensure vehicles are fit for the road.
- Keeping accurate records of drivers' disclaimer declaration forms - data required by the senior management team.
- Ensuring daily briefings and debriefings are carried out.
- Managing and allocating of work, planning, motivating and coaching, absence & return to work interviewing.
Delivery Manager
Booker Wholesale
Aldershot
03.2018 - 10.2019
- In addition to the list under delivery supervisor / duty branch manager below.
- Regularly liaise with customers to ensure expectations are met.
- Make sure internal quality and control procedures are performed by supervisors i.e. recording temperature, products are displayed as per guide.
- Preparing and reviewing weekly KPI reports for Area Manager.
- Monitor and improve customer service satisfaction.
- Formulating contingency plans when things don't go according to plan.
- Health and safety is paramount especially for drivers, I make sure vans and trucks are well maintained to avoid accidents and delivery delays.
- Responsible in interviewing, hiring and firing delivery team.
- Conduct quarterly appraisal for new team members and annually for team supervisors and regular staff.
Delivery Supervisor / Duty Branch Manager
Booker Wholesale
Salisbury
03.2013 - 03.2018
- Setting full day's objectives for drivers and pickers.
- Ensuring customer orders are picked accurately and efficiently.
- Keeping good records of previous day's metrics and KPIs.
- Ensuring safe, secure and legal procedures are adhered to at all times (achieving 100% in the last two audits).
- Managing delivery team's holiday requests ensuring sufficient drivers/pickers are available to meet customer demands.
- Liaising with stock control supervisor to maintain good stock level.
- Resolving customer issues and complaints.
- Administering customer returns and refunds.
- Making customers aware of unchangeable products.
- Monitoring loading area to meet health and safety standards.
- Responsible for running the branch when Branch and Area managers are not present.
Store Manager
Domino's Pizza
Salisbury
08.2011 - 03.2013
- Managing store with staff of 40.
- Organising dispatch of products quickly and efficiently.
- Organising staff rotas and cover.
- Prioritising and delegating staff tasks and responsibilities.
- Controlling food, labor and any additional costs.
- Planning and managing daily stock rotation and scheduling.
- Handling customer complaints and enquiries.
- Improving sales by implementing new ideas.
- Providing exceptional customer service.
- Building good customer relationships and friendly atmosphere in the workplace.
Education
Degree and Masters' Degree - Geography and Tourism
Pedagogical University
Krakow, Poland01.2009
A - level -
II Liceum Ogolnoksztalcace
Zamosc, Poland01.2004
Skills
- Transport Management CPC
- Vehicle maintenance
- Tachograph analysis
- Team building
- Organizational skills
- Task prioritization
- Route and workload planning
- Team training and leadership
- Time management
- MS Office proficiency
- Vehicle inspection and maintenance
- Fleet management
- Payroll administration
- Incident reporting
- Route planning
- Resource and budget management
References
Available upon request
Certification
- Certificate of Professional Competence (CPC) for Transport Managers
- First Aid Certificate
- Clamp Truck (Forklift) Certificate
Hobbies and interests
- Political and socio-economic geography
- Reading books (history, geography, sociological)
- Mountain hiking
- Sport
Timeline
Senior Transport Supervisor
Hotpoint UK Appliances
10.2019 - Current
Delivery Manager
Booker Wholesale
03.2018 - 10.2019
Delivery Supervisor / Duty Branch Manager
Booker Wholesale
03.2013 - 03.2018
Store Manager
Domino's Pizza
08.2011 - 03.2013
Degree and Masters' Degree - Geography and Tourism
Pedagogical University
A - level -
II Liceum Ogolnoksztalcace