Mateusz Szewczyk
Glasgow,Scotland
Summary
Highly skilled professional with extensive expertise in sales, store layout planning, and stock control. Demonstrates exceptional communicative abilities, problem-solving skills, and resilience to stress. Adept at fast-paced environments, product testing, and fragrance knowledge. Reliable and fast-thinking with strong IT skills. Committed to leveraging these competencies to drive success in future roles.
Offering strong customer service skills, friendly attitude, and willingness to learn quickly. Knowledgeable about maintaining cleanliness, handling cash, and assisting in food preparation. Ready to use and develop communication, teamwork, and problem-solving skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Mall Cafe Worker
Mr Pretzels
Glasgow, Glasgow City
2024.08 - Current
- Handled cash transactions accurately, minimising discrepancies at the end of shift.
- Assisted in inventory management for optimal stock control.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Supported other team members during peak hours for smooth operations.
- Assisted in training new staff members, helping them acclimatise quickly to job demands.
- Utilised up-selling techniques for increased revenue generation.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
Customer assistant
ASDA
Barrhead, East Renfrewshire
2024.05 - 2025.07
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Stocked shelves regularly for easy access to products by customers.
- Provided excellent customer service to ensure repeat business.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Online Sales
Online Freelance
2024.02 - 2025.04
- Collaborated with my sales team to improve client relations.
- Appointment Setting for clients
Team Member
Alderforce LTD
Glasgow, Scotland
2022.06 - 2024.12
- Attended All Staff meetings and showed interest in most opportunities I was provided with whether it would be attending to extra shifts on very short notice or helping out other team member and fellow staff with their duties when reasonably possible
- It was a fast paced position which required thinking outside the box on solutions to any problems that may have arisen and always showing a positive attitude and smile to both customers and fellow staff members
Education
Scottish Highers and Nat 5's - Highers, National 5's
St Paul's High School
2017.08 - 2023.04
BSCh - Biomedical Science
Glasgow Caledonian University
2024.09 - Current
Skills
- Communicative
- Problem Solving
- Fast Paced
- IT skills
- Fast thinking
- Resilience to stress
- Reliability
- Store layout planning
- Sales expertise
- Product testing
- Stock control
- Fragrance knowledge
Languages
English
Proficient (C2)
Polish
Advanced (C1)
References
References available upon request.
Personal Interests
- Exercising
- Love quality time with people I like
- Motorbiking
- Perfumery
Timeline
BSCh - Biomedical Science
Glasgow Caledonian University
2024.09 - Current
Mall Cafe Worker
Mr Pretzels
2024.08 - Current
Customer assistant
ASDA
2024.05 - 2025.07
Online Sales
Online Freelance
2024.02 - 2025.04
Team Member
Alderforce LTD
2022.06 - 2024.12
Scottish Highers and Nat 5's - Highers, National 5's
St Paul's High School
2017.08 - 2023.04