Matej Rehak
London
Summary
About Me
I began my journey in hospitality as a runner, bringing with me several years of prior experience in the industry. Through dedication and consistency, I grew to become a key member of a vibrant Scottish restaurant known for its live music, bar, and exclusive members club.
My role has spanned across various areas — from working at the pass and serving in the more relaxed club areas to providing elevated service in our fine dining restaurant. I’ve built strong relationships with both regular patrons and club members, contributing to a welcoming and memorable atmosphere.
Now as a Head Waiter, I focus on delivering a bespoke experience to every guest — from a warm welcome and attentive service to resolving any concerns with professionalism and care. Above all, I strive to ensure each guest leaves with a positive impression and a reason to return.
Overview
7
7
years of professional experience
Work history
Head waiter
Boisdale of Canary Wharf
London
07.2018 - Current
- Maintained clean and organised restaurant environment for optimal dining experience.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
Education
Graphic designer
SOS Stara Tura
Stara TuraSkills
- Menu knowledgeability
- Staff training delivery
- High-Volume dining experience
- Time optimisation
- Complaint resolution
- Serving large parties
- Complaint management
Timeline
Head waiter
Boisdale of Canary Wharf
07.2018 - Current
Graphic designer
SOS Stara Tura
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