Massimo Gagliano
London
Summary
Customer-focused professional with successful 10 years career in the hospitality sector. Passionate about coffee, always looking forward to implement my skills. Looking for a challenge.
Overview
12
12
years of professional experience
Work History
Senior Barista
Harrods
10.2023 - Current
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Innovated new drink recipes that became popular menu items among regular patrons.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.
- Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
Senior Barista
Lavazza Flag Ship Store
10.2022 - 10.2023
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Innovated new drink recipes that became popular menu items among regular patrons.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Crafting coffee with latte art skills
- Helping people to buy right blend of coffee for their use
Assistant Manager
Caffè Nero
01.2018 - 09.2022
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Supervisor Leader
Burger King
02.2016 - 12.2017
- Managed staff rotas, planning workloads effectively and strategically.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
Chef De Partie
Hotel Bridge
10.2014 - 11.2015
- Maintained clean and tidy food preparation areas.
- Collaborated with head chef to create innovative, seasonal menus for special events.
- Checked freezers and refrigerators to verify correct storage and temperatures.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
Barista
Hotel Visir
12.2012 - 12.2013
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Education
GCSEs - Hospitality
Ipseoa Virgilio Titone
Castelvetrano07.2013
HACCP certification -
Ipseoa Virgilio Titone
Castelvetrano10.2011
Skills
- Training
- Staff supervision
- Barista experience
- Customer service
Timeline
Senior Barista
Harrods
10.2023 - Current
Senior Barista
Lavazza Flag Ship Store
10.2022 - 10.2023
Assistant Manager
Caffè Nero
01.2018 - 09.2022
Supervisor Leader
Burger King
02.2016 - 12.2017
Chef De Partie
Hotel Bridge
10.2014 - 11.2015
Barista
Hotel Visir
12.2012 - 12.2013
GCSEs - Hospitality
Ipseoa Virgilio Titone
HACCP certification -
Ipseoa Virgilio Titone
Similar Profiles
Gulcan PerwezGulcan Perwez
Reservation Advisors at HarrodsReservation Advisors at Harrods
Kai SendallKai Sendall
Brand Specialist at HarrodsBrand Specialist at Harrods
Michael MillerMichael Miller
Apple at HarrodsApple at Harrods
Soukaina TaouilSoukaina Taouil
Sales Assistant at HarrodsSales Assistant at Harrods
Selin YozkanSelin Yozkan
Store Colleague at Holland & BarrettStore Colleague at Holland & Barrett