Massimo Gagliano
London
Summary
Customer-focused professional with successful 10 years career in the hospitality sector. Passionate about coffee, always looking forward to implement my skills. Looking for a challenge.
Overview
12
12
years of professional experience
Work History
Senior Barista
Harrods
10.2023 - Current
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Innovated new drink recipes that became popular menu items among regular patrons.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
- Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.
- Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
Senior Barista
Lavazza Flag Ship Store
10.2022 - 10.2023
- Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Innovated new drink recipes that became popular menu items among regular patrons.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
- Crafting coffee with latte art skills
- Helping people to buy right blend of coffee for their use
Assistant Manager
Caffè Nero
01.2018 - 09.2022
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Supervisor Leader
Burger King
02.2016 - 12.2017
- Managed staff rotas, planning workloads effectively and strategically.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
Chef De Partie
Hotel Bridge
10.2014 - 11.2015
- Maintained clean and tidy food preparation areas.
- Collaborated with head chef to create innovative, seasonal menus for special events.
- Checked freezers and refrigerators to verify correct storage and temperatures.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
Barista
Hotel Visir
12.2012 - 12.2013
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Education
GCSEs - Hospitality
Ipseoa Virgilio Titone
Castelvetrano07.2013
HACCP certification -
Ipseoa Virgilio Titone
Castelvetrano10.2011
Skills
- Training
- Staff supervision
- Barista experience
- Customer service
Timeline
Senior Barista
Harrods
10.2023 - Current
Senior Barista
Lavazza Flag Ship Store
10.2022 - 10.2023
Assistant Manager
Caffè Nero
01.2018 - 09.2022
Supervisor Leader
Burger King
02.2016 - 12.2017
Chef De Partie
Hotel Bridge
10.2014 - 11.2015
Barista
Hotel Visir
12.2012 - 12.2013
GCSEs - Hospitality
Ipseoa Virgilio Titone
HACCP certification -
Ipseoa Virgilio Titone
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