Masooda Shafaq
London
Summary
Dynamic and enthusiastic leader with a proven track record as a Student Ambassador at Leyton Sixth Form College. Demonstrates strong communication strategies and excels as a cooperative team player. Known for being empathetic and patient, with a talent for event planning. Committed to leveraging these skills to foster inclusive environments and drive successful outcomes in future endeavours.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Location Manager
Cardamom Court Anchor
London
2025.03 - 2026.04
- Assisted with monitoring of tenant rent accounts, ensuring deadlines are met and addressing any arrears
- Strong understanding of tenant and housing management,
- Confident in conducting health and safety checks within residential environments
- Facilitate property lettings and tenant communication for smooth onboarding
- Covered different sites
- Executed property checks effectively to ensure compliance with regulations and standards.
Concierge
(Foretwo Group Ltd) The Salvation Army
2025.01 - 2025.03
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Updated data on Atlas system for clients; completed entry and exit information for clients and helped with data entry and statistical gathering for Housing Management purposes.
- As well , received and recorded client rent payments accurately using electronic systems.
- Engage with clients to maintain positive relationships and resolve conflict using de-escalation skills where appropriate
Housing officer
Stef & Philips , (Independence Court)
London
2022.02 - 2025.01
- Dealt with 350 clients everyday.
- Dealt with all different types of clients such as mother and babies, elderly, disabled, and mental health.
- Upheld stringent policies, procedures to maintain consistent workplace standards.
- Advised and assisted tenants with housing matters and queries.
- Minimised conflict when handling complaints and communications in stressful situations..
- Tested fire alarm
- Worked in different sites
- Conducted periodic visits, reporting issues and incidents in line with procedure.
Customer Assistant
Whitechapel Sainsburys
2024.10 - 2024.12
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
Customer Service Assistant
Sainsbury's
london , Low Hall Walthamstow
2018.10 - 2023.09
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Obtained feedback from customers to improve service experience.
- Advised customers on availability, pricing and location of products.
- Completed transactions to replace or exchange defective items.
- During Christmas and Easter time we have given customers 10% off when purchasing on alcohol .
Teacher Assistant
Workwell People Solutions
2022.12 - 2023.06
- Provided one-on-one support to students, resulting in improved academic performance.
- Provided constructive feedback on assignments aiding pupil progression.
- Encouraged pupil participation during lessons leading to increased engagement and interaction.
- Prepared classroom resources, ensuring smooth transitions between lessons.
- Helped maintain safe school environment following health and safety guidelines strictly.
Customer service assistant
Shafiqullah Shafaq , (Punjab Halal Meat)
London
2021.08 - 2023.02
- Packaged, labelled and priced meat items, ensuring accuracy and quality.
- Improved cleanliness and hygiene by consistently maintaining the butcher's display case.
- Contributed to stock control, managing supply levels effectively.
- Kept work area tidy, promoting an efficient working environment.
- Performed routine checks on coolers and freezers to ensure proper temperature control.
Teacher Assistant
Subsy Ltd (Gilbert Colvin Primary School)
2021.04 - 2021.07
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Created positive, engaging learning environments to improve student experiences.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Updated reports and observations to chart student progress and attainment levels.
- Offered individual tutoring, homework help and exam support.
Education
NVQ Level 3 - Health And Social Care
Leyton Sixth Form College
London, ENG 2012.09 - 2016.07
BA (Hons) Degree - Educational Studies
University of Cumbria
Skills
- Student Ambassadors (Leyton sixth from college)
- Enthusiastic leader
- Communication strategies
- Cooperative team player
- Empathetic and patient
- Event planning
Timeline
Location Manager
Cardamom Court Anchor
2025.03 - 2026.04
Concierge
(Foretwo Group Ltd) The Salvation Army
2025.01 - 2025.03
Customer Assistant
Whitechapel Sainsburys
2024.10 - 2024.12
Teacher Assistant
Workwell People Solutions
2022.12 - 2023.06
Housing officer
Stef & Philips , (Independence Court)
2022.02 - 2025.01
Customer service assistant
Shafiqullah Shafaq , (Punjab Halal Meat)
2021.08 - 2023.02
Teacher Assistant
Subsy Ltd (Gilbert Colvin Primary School)
2021.04 - 2021.07
Customer Service Assistant
Sainsbury's
2018.10 - 2023.09
NVQ Level 3 - Health And Social Care
Leyton Sixth Form College
2012.09 - 2016.07
BA (Hons) Degree - Educational Studies
University of Cumbria