Masooda Shafaq
London
Summary
Dynamic and empathetic student ambassador with proven expertise in communication strategies and event planning. Demonstrates strong leadership qualities, fostering collaboration as a cooperative team player while maintaining patience and understanding in diverse settings. Adept at creating impactful events and initiatives, with a focus on engaging communities effectively. Committed to leveraging skills to drive meaningful connections and support organisational goals.
Overview
7
7
years of professional experience
Work history
Location Manager
Cardamom Court Anchor - Recruitment Excellence BDS
London
03.2025 - Current
- Assisted with monitoring of tenant rent accounts, ensuring deadlines are met and addressing any arrears
- Strong understanding of tenant and housing management,
- Confident in conducting health and safety checks within residential environments
- Facilitate property lettings and tenant communication for smooth onboarding
Concierge
(Supporting Futures Agency) The Salvation Army
01.2025 - 02.2025
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Updated data on Atlas system for clients; completed entry and exit information for clients and helped with data entry and statistical gathering for Housing Management purposes.
- As well , received and recorded client rent payments accurately using electronic systems.
- Engage with clients to maintain positive relationships and resolve conflict using de-escalation skills where appropriate
Housing officer
Independence Court-Stef & Philips
London
02.2023 - 01.2025
- Dealt with 350 clients everyday.
- Dealt with all different types of clients such as mother and babies, elderly, disabled, and mental health.
- Upheld stringent policies, procedures to maintain consistent workplace standards.
- Advised and assisted tenants with housing matters and queries.
- Minimised conflict when handling complaints and communications in stressful situations..
- Tested fire alarm
- Worked in different sites
- Conducted periodic visits, reporting issues and incidents in line with procedure.
Customer Service Assistant
Sainsbury's
london , Low Hall Walthamstow
10.2018 - 04.2023
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Obtained feedback from customers to improve service experience.
- Advised customers on availability, pricing and location of products.
- Completed transactions to replace or exchange defective items.
- During Christmas and Easter time we have given customers 10% off when purchasing on alcohol .
Punjab Halal Meat
Customer Service Assistant
London
08.2021 - 02.2023
- Packaged, labelled and priced meat items, ensuring accuracy and quality.
- Improved cleanliness and hygiene by consistently maintaining the butcher's display case.
- Contributed to stock control, managing supply levels effectively.
- Kept work area tidy, promoting an efficient working environment.
- Performed routine checks on coolers and freezers to ensure proper temperature control.
Teacher Assistant
Gilbert Colvin Primary School
04.2021 - 07.2021
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Created positive, engaging learning environments to improve student experiences.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Updated reports and observations to chart student progress and attainment levels.
- Offered individual tutoring, homework help and exam support.
Education
BA (Hons) Degree - Educational Studies
University of Cumbria
NVQ Level 3 - Health And Social Care
Leyton Sixth Form College
Skills
- Student Ambassadors (Leyton sixth from college)
- Enthusiastic leader
- Communication strategies
- Cooperative team player
- Empathetic and patient
- Event planning
Custom
Personal Information
Timeline
Location Manager
Cardamom Court Anchor - Recruitment Excellence BDS
03.2025 - Current
Concierge
(Supporting Futures Agency) The Salvation Army
01.2025 - 02.2025
Housing officer
Independence Court-Stef & Philips
02.2023 - 01.2025
Punjab Halal Meat
Customer Service Assistant
08.2021 - 02.2023
Teacher Assistant
Gilbert Colvin Primary School
04.2021 - 07.2021
Customer Service Assistant
Sainsbury's
10.2018 - 04.2023
BA (Hons) Degree - Educational Studies
University of Cumbria
NVQ Level 3 - Health And Social Care
Leyton Sixth Form College
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