Mason Booker
Royal Leamington Spa,Warwickshire
Summary
Accomplished professional with extensive expertise in client relations, vehicle sourcing and procurement, and strategic planning within the automotive industry. Demonstrates strong skills in market research, negotiation and contract management, vehicle valuation and appraisal, and account management. Adept at leveraging technical proficiency to drive business success. Committed to enhancing operational efficiency and achieving organisational goals through innovative solutions.
Offering strong candidate with keen understanding of customer needs and talent for building relationships. Knowledgeable about sales processes and committed to achieving targets through effective communication and negotiation. Ready to use and develop skills in customer engagement, sales strategies, and market analysis in given role.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Sales Executive
Arbury Motor Group
Royal Leamington Spa, Warwickshire
2026.01 - Current
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
- Crafted compelling pitches for securing high-value deals with clients.
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
Customer Service Associate
Steer Automotive
2025.09 - 2025.12
- Acted as the first point of contact for customers reporting an accident or loss, providing calm, clear support during stressful situations.
- Gathered and checked all essential details about the incident and policy to open new claims accurately.
- Recorded information thoroughly in internal systems and ensured each claim was set up correctly from the start.
- Liaised with partnered recovery agents to ensure collection and drop off of vehicles were on time.
- Talked customers through what would happen next, explaining timelines, required steps, and who would be in touch.
- Helped maintain a smooth claims process by handling questions confidently and keeping communication professional and reassuring.
Purchasing Executive
PCBS Sales
Wolverhampton, West Midlands
2024.09 - 2025.09
- Purchasing Executive specialising in the acquisition of premium automotive brands, including Audi, BMW, Mercedes, Porsche, Bentley, and Rolls Royce.
- Appraised vehicles to a high standard.
- Received multiple reports affirming both company and personal excellence in customer satisfaction.
- Developed strong relationships with clients to enhance customer retention.
- PCBS Sales - Wolverhampton, West Midlands
M.E.T Apprentice
DLG Auto Services
Warwick, West Midlands
2022.01 - 2024.09
- As an MET Apprentice, I supported the diagnosis, removal, repair, and replacement of mechanical, electrical, and trim components on vehicles, primarily following damage or wear.
- Worked under guidance until I achieved proficiency, ensuring repairs adhered to manufacturer standards while observing safety protocols and using diagnostic tools and technical manuals.
- This position enabled me to enhance my practical skills and expand my knowledge en route to qualifying as a full MET Technician.
- Assisted with the safe removal and reinstallation of mechanical, electrical, and trim components across various vehicles.
- Achieved proficiency in utilizing industry-standard diagnostic tools and repair equipment.
- Completed training modules and health & safety certifications approved by manufacturers.
- Contributed to the timely and precise completion of repair tasks, enhancing workshop efficiency.
- Developed a comprehensive understanding of the repair process, from initial inspection to final quality assessment.
- DLG Auto Services - Warwick, West Midlands
Sales Assistant
J.D Sports
Leamington Spa
2021.09 - 2021.12
- As a JD Sales Assistant, I provided friendly and helpful customer service, assisted customers with product selection, and maintained a clean and organised store.
- I also supported stock replenishment and worked towards meeting daily sales targets in a fast-paced retail environment.
- J.D Sports - Leamington Spa
Education
GCSE - English, Maths, Science, History, Photography
Aylesford School and Sixth Form College
BTEC - Business Studies
Aylesford School and Sixth Form College
Light Vehicle Maintenance Level 1 - undefined
Warwickshire Trident College
M.E.T Level 2 - undefined
Sandwell College
ATA - ADAS Calibration [Driver Assistance Systems]
IMI Motor Industry
Birmingham 2025.03 -
Skills
- Business - Client Relations
- Vehicle Sourcing & Procurement
- Strategic planning
- Market research
- Negotiation & Contract Management
- Vehicle Valuation & Appraisal
- Automotive Industry Knowledge
- Account Management
- Technical proficiency
Certification
- IMI (Institute of the Motor Industry) Accreditation – MET — Industry-recognised certification covering advanced mechanical, electrical, and trim repair techniques. 2024.
- Advanced Driver Assistance Systems (ADAS) Calibration Training [ATA] — Teaches how to safely handle and recalibrate modern vehicle safety systems like lane assist, auto-braking, and parking sensors. 2024.
Timeline
Sales Executive
Arbury Motor Group
2026.01 - Current
Customer Service Associate
Steer Automotive
2025.09 - 2025.12
ATA - ADAS Calibration [Driver Assistance Systems]
IMI Motor Industry
2025.03 -
Purchasing Executive
PCBS Sales
2024.09 - 2025.09
M.E.T Apprentice
DLG Auto Services
2022.01 - 2024.09
Sales Assistant
J.D Sports
2021.09 - 2021.12
BTEC - Business Studies
Aylesford School and Sixth Form College
Light Vehicle Maintenance Level 1 - undefined
Warwickshire Trident College
M.E.T Level 2 - undefined
Sandwell College
GCSE - English, Maths, Science, History, Photography
Aylesford School and Sixth Form College