Marzenna Lichota
Winchester,Hampshire
Summary
Demonstrates exceptional interpersonal and organisational capabilities, ensuring reliability and effective time management.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Universal Credit Beneficiary
Jobcentre Plus
Winchester, Hampshire
2021.01 - 2025.08
- Managed claim through online platforms and in-person appointments.
- Completed over 50 Jobcentre appointments, including 84 interviews, 14 telephone sessions, and 8 job clubs.
- Reported changes in circumstances promptly to ensure compliance.
- Adhered to Claimant Commitments to maintain eligibility.
Volunteer
British Heart Foundation
Winchester, Hampshire
2024.08 - 2024.09
- Delivered exceptional customer service on shop floor and at till, enhancing client satisfaction.
- Maintained accuracy and efficiency in daily operations, supporting overall store performance.
- Quickly learned new skills and assisted colleagues wherever necessary.
- Achieved 1 percent growth in store turnover through effective sales strategies.
Private Tutor
Marzenna Lichota
Southampton, Hampshire
2020.04 - 2020.11
- Conducted online English lessons for Polish people with various levels of English Language competence and encouraged learners to study themselves.
- Prepared students for job interviews, resulting in increased chances to find job.
- 95 percent of students found jobs thanks to ability to communicate in English.
Healthcare Assistant
Lifeways, Southampton
Southampton, Hampshire
2020.02 - 2020.04
- Facilitated practical independence for individuals with learning disabilities and dementia.
- Delivered personal care assistance while preparing nutritious meals.
- Collaborated with nursing staff to enhance holistic recovery support.
- Achieved 98 percent satisfaction rate through compassionate, effective assistance.
English Teacher
Marzenna Lichota
Southampton, Hampshire
2017.01 - 2020.02
- Teaching English as foreign language at various levels to Polish students.
- Applied teaching methods meeting varied student needs.
- Positive feedback from students whom knowledge of English helped with finding job.
- 95 percent of students found jobs thanks to English communication.
Polish Interpreter
Premium Linguistic Services
Leeds, West Yorkshire
2016.03 - 2017.12
- Delivered face-to-face Polish interpretation for hospital interactions with patients and relatives.
- Attained 99 percent satisfaction rate among patients for service quality.
- Consistently commended by hospital staff for punctuality and high-quality service delivery.
Education
Higher National Diploma - Teacher of English as a Second Language
Teacher Training College
1990.07 - 1993.09
Skills
- Written and verbal communication skills
- Interpersonal and strong organisational skills
- Data entry and mail management
- Multitasking and prioritising
- Ability to work under pressure
- Willingness to learn new skills
Affiliations
- Social media user who enjoys communicating with people, meeting friends, helping people, teaching and learning foreign languages, cooking, going for walks, travelling, and learning new skills.
Custom
References available upon request.
Personal Information
Timeline
Volunteer
British Heart Foundation
2024.08 - 2024.09
Universal Credit Beneficiary
Jobcentre Plus
2021.01 - 2025.08
Private Tutor
Marzenna Lichota
2020.04 - 2020.11
Healthcare Assistant
Lifeways, Southampton
2020.02 - 2020.04
English Teacher
Marzenna Lichota
2017.01 - 2020.02
Polish Interpreter
Premium Linguistic Services
2016.03 - 2017.12
Higher National Diploma - Teacher of English as a Second Language
Teacher Training College
1990.07 - 1993.09