Marzena Figat
Llanelli
Summary
I am a PSM-certified Servant Leader with 4+ years of experience fostering self-organized, cross-functional Scrum and Kanban teams. With a growth mindset and a passion for Agile values, I help teams continuously improve and thrive in complex product management environments, with proven track record of improving Agile practices across the organisation.
With 6+ years of leadership experience, I specialize in stakeholder management, problem-solving, and coaching teams to perform at their best. I am enthusiastic about empowering teams through Agile adoption, creating collaborative environments, and driving sustainable results.
Overview
9
9
years of professional experience
Work history
Scrum Master/ Agile Coach/ Scrum Master Lead
ProSiebenSat1
Munich- Remote
11.2023 - 05.2025
- As an experienced Scrum Master and Agile Coach, I have successfully led and supported multiple teams using both Scrum and Kanban frameworks
- In my current role, I oversee three high-performing teams, helping teams embed effective Agile practices, enabling cross-functional and self-managed teams
- I facilitate continuous improvement, fostering a culture of collaboration and accountability, while driving productivity and quality
- I work closely with senior leadership on strategic department initiatives, identifying and addressing dependencies, risks, and process inefficiencies, ensuring alignment with organizational goals
- Additionally, I provide mentorship and coaching to junior Scrum Masters and team members, empowering them to grow their agile expertise and enhance team performance
- My ability to bridge gaps between teams and leadership has been instrumental in delivering successful outcomes, improving team dynamics, and optimizing delivery cycles
- Established a JIRA Masters group, supporting teams across organisation to make the most of the tools available
Digital Scrum Master
BT
05.2021 - 10.2023
- After successfully enrolling onto a re-skilling programme, I have quickly and effectively applied my skills to take over as Scrum Master for a newly established front-end squad
- I have proven track record in establishing great teams, breaking barriers in collaboration, and fostering a great team spirit
- Facilitating scrum ceremonies and fostering self-organisation within the squad – I have enabled brilliant ways of working across two squads simultaneously with outstanding feedback from the teams
- Excellent knowledge of Jira software including EazyBi and Rich Filter dashboards, with a focus on centralised reporting to drive continuous improvement in delivering value to customers
- Experience using Scrum, Kanban, Dual Track Agile frameworks
- Driving change within the Scrum Master community through continuous improvement initiatives on ways of working backed by centralised reporting on impediments, dependencies and retrospective actions
- Experience in supporting Tribe activity, Big Room Planning and workshops
- Effectively navigating a complex environment whilst managing dependencies from various areas of the business
- Tracking Delivery of increment using Jira roadmap and Portfolio View
- Experience in implementing Lean software development principles to identify waste and amplify growth improving Flow metrics by over 400%
- Experience in CI /CD pipelines- Delivering incremental value in UK’s Number One network home landing page serving over 30 million customers
Regional People Lead
EE
07.2020 - 05.2021
- Planning and delivering the Regional strategy on Wellbeing, engagement and Diversity & Inclusion
- Supporting the development of 140+ advisors and reporting to senior stakeholders
- Coordinating the delivery of commercial content across the region
Store Manager
EE
03.2018 - 05.2021
- Consistently monitored the delivery of brilliant customer journeys and implemented changes were necessary, ensuring a personal and local service
- Achieved Top in the Region yearly award for Sales and Service Net Promoter Score
- Created knowledge content to support business wide projects
- Drastically improved a low performing store, significantly improving conversion and bringing it to one of the most profitable stores in the company
- Took ownership of maintaining engagement levels through COVID19 by leading regional charity events recognised personally by Head of Stores
Assistant Store Manager
EE
02.2017 - 03.2018
- Supported Store Manager in coaching and developing to deliver a brilliant and consistent customer journey
- Successfully completed the Aspire to Store Manager programme
- Improved stakeholder management by delivering regional commercial updates on weekly calls and creating regional knowledge quizzes
Senior Sales Advisor
EE
05.2016 - 02.2017
- Quickly and effectively adapted and impacted a brand new team
- Delivered morning briefs, coached and challenged the team, ensuring all day-to-day tasks were completed promptly and compliantly
- Successfully created an Excel 'value tracker' which was approved by Head of Stores and implemented across the business
- Finalist at the Retail Hero Awards 2017
Education
BA (Hons) - European Studies, Modern Language (Italian)
The University of Manchester
/2012 - 1 2015/2015
A-Levels - Poland
High School
Scientific High School - Italy
Skills
- Brilliant communication skills
- Ability to engage senior stakeholders
- Leadership skills
- Organisation skills
- Ability to work in a team
- Problem-solving skills
- Commercial awareness
- Time management skills
- Ability to engage, coach, support and develop others
- Excel and Powerpoint-intermediate
- Excellent knowledge of Jira
- Excellent knowledge of Mural
- PSM1
Languages
English
Native
Polish
Fluent
Italian
Fluent
Spanish
Intermediate
Timeline
Scrum Master/ Agile Coach/ Scrum Master Lead
ProSiebenSat1
11.2023 - 05.2025
Digital Scrum Master
BT
05.2021 - 10.2023
Regional People Lead
EE
07.2020 - 05.2021
Store Manager
EE
03.2018 - 05.2021
Assistant Store Manager
EE
02.2017 - 03.2018
Senior Sales Advisor
EE
05.2016 - 02.2017
A-Levels - Poland
High School
Scientific High School - Italy
BA (Hons) - European Studies, Modern Language (Italian)
The University of Manchester
/2012 - 1 2015/2015
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