Marzena Borysiak
Great Barford,Bedfordshire
Summary
Organised Administrative Professional with expertise in customer service, team collaboration, and administrative operations. Delivered efficient office operations and ensured regulatory compliance through effective document management and data entry. Focused on building client relationships and supporting organisational goals with a commitment to confidentiality and professionalism.
Overview
6
6
years of professional experience
Work history
Office Worker
homelink - volontary
Bedford, Bedford
2025.03 - 2026.06
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Collaborated with team members to exceed target results, enhancing overall team performance.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Took on additional tasks to support team objectives and contribute to overall success.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Maintained clean, safe working environments, reducing accident risks and promoting workplace safety.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
departure
FedEx Express
Ridgmont, england
2020.04 - 2026.06
- Maximised customer engagement and satisfaction through delivery of excellent customer service.
- Managed complaints with calm communication and effective problem-solving, enhancing customer satisfaction.
- Ensured timely service delivery while upholding high quality standards.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Collaborated with team members to achieve targeted results, enhancing team synergy.
- Executed planned activities systematically to adhere to schedule.
- Prepared range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Maintained clean, safe working environments, reducing potential accident risks.
Education
Diploma of Higher Education - Accounting And Finance
University Bedfordshire
Bedford 1 2022 - 1 2026
Skills
- Microsoft Office
- Microsoft Office proficiency
- Microsoft 365
- Client relations
- Data documentation
- Document management
- Records maintenance
- Email correspondence
- Database administration
- Logistics coordination
- Email correspondence
- Client relations
- Appointment scheduling
- Invoice management
- Diary management
- Industry awareness
- Administrative operations
- Office equipment operation
- Printer operation
- Team collaboration
- Time management
- Professionalism
- Highly organised
- Organisational skills
- Prioritisation capabilities
- Innovation and creativity
- Industry awareness
- Dedicated team player
- Confidentiality awareness
- Regulatory compliance
- Industry awareness
- Digital communication
- Innovation and creativity
- Accounting support
- Tracking documents
- Office cleanliness
- Administrative skills
- Invoice management
- Diary management
- Microsoft Teams
- Zoom
- Microsoft 365
- Innovation and creativity
- Prioritisation capabilities
- Endurance under pressure
- Budget management
Education
other
Languages
English
Polish
Languages
6,C2,3,B1
Hobbies and interests
- I like reading books
- ride a bike
- walking the dogs
- learn new things
Timeline
Office Worker
homelink - volontary
2025.03 - 2026.06
departure
FedEx Express
2020.04 - 2026.06
Diploma of Higher Education - Accounting And Finance
University Bedfordshire
1 2022 - 1 2026