Deepa Jiji
Manor Park,East Ham
Summary
Reliable Office Worker with expertise in Microsoft Office and database management. Supports team productivity through effective correspondence and documentation management. Strengths in customer service and problem resolution enhance client satisfaction. Skilled in coordinating schedules and streamlining processes to improve workflow and efficiency.
Overview
8
8
years of professional experience
Work History
Office Worker
Navinora Private Limited
India, India
05.2018 - 01.2023
- Supported staff with clerical tasks for well-maintained office administration.
- Answered phones and performed clerical functions to resolve queries and concerns, escalating complaints to management.
- Produced copies of documents and managed incoming and outgoing correspondence to facilitate effective communication.
- Handled photocopying documents, updating files and faxing communications for staff.
- Organised and updated document management systems to improve audit and reference processes.
- Maintained stringent records of external correspondence.
- Created and maintained company records, utilising software to monitor data accuracy and accessibility.
Shop Assistant
Supreme Super Market
India, India
03.2015 - 04.2018
- Assisted customers in locating products, offering recommendations based on specific needs.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Coordinated with team members to maintain a tidy and safe shopping environment.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Kept shelves neat, clean and organised through visual merchandising.
- Processed and loaded deliveries and backstock onto store shelves.
Education
Bachelor of Arts - BA History
University of Kerala
India01-2000
Skills
- Microsoft Office
- Microsoft Excel
- Records management
- Data entry documentation
- Document management
- Records management
- Customer service
- Records management
Timeline
Office Worker
Navinora Private Limited
05.2018 - 01.2023
Shop Assistant
Supreme Super Market
03.2015 - 04.2018
Bachelor of Arts - BA History
University of Kerala