Maryna Matti
Southall,Middlesex
Summary
Dynamic and results-driven professional with a strong background in customer service and sales. Demonstrates exceptional communication excellence, sales persuasion, and electronic diary scheduling skills. Proven ability to enhance customer satisfaction and handle cash transactions efficiently. A dedicated team player committed to achieving organisational goals and delivering outstanding service.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Teaching Assistant
Assyrian Church of the East
London
2020.09 - Current
- Prepared classroom materials to facilitate efficient lessons.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Provided feedback on pupil's work, identifying areas for improvement.
- Encouraged pupil autonomy through guided independent study initiatives.
Live-In carer
Personal Care
London
2020.12 - 2025.11
- Assisted in mobility to reduce risk of falls or injuries.
- Helped clients manage appointments effectively thus reducing missed sessions.
- Ensured well-being of the client with daily health assessments.
- Maintained clean living environment for promoting hygiene and safety.
- Provided night-time support when needed, ensuring restful sleep for the clients.
- Accompanied client on outings, boosting their social engagement.
- Performed light housekeeping tasks, creating a comfortable living space for the client.
Student liaison administrative office assistant
Diana College
Erbil, Iraq
2010.09 - 2011.09
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Contributed to team effort by accomplishing related results as needed.
- Improved customer satisfaction through prompt response to email and phone queries.
Education
Entry Level Certificate in ESOL (Entry 3) - English
Trinity College London
London /2019 - /2019
EFL Course - English
Ealing, Hammersmith & West London College
London 2014.09 - 2015.04
International ESOL Entry Level Certificate(Level1) - English
University of Cambridge ESOL Examinations
Erbil 2012.01 - 2012.10
Diploma in Business Management - Business Management
Diana College
Soran, Iraq 2008.09 - 2010.07
Skills
- Communication excellence
- Sales persuasion
- Electronic diary scheduling
- Customer satisfaction enhancement
- Team player
- Customer Service
- Cash handling
Languages
English
Upper intermediate
Arabic
Native
References
References available upon request.
Timeline
Live-In carer
Personal Care
2020.12 - 2025.11
Teaching Assistant
Assyrian Church of the East
2020.09 - Current
EFL Course - English
Ealing, Hammersmith & West London College
2014.09 - 2015.04
International ESOL Entry Level Certificate(Level1) - English
University of Cambridge ESOL Examinations
2012.01 - 2012.10
Student liaison administrative office assistant
Diana College
2010.09 - 2011.09
Diploma in Business Management - Business Management
Diana College
2008.09 - 2010.07
Entry Level Certificate in ESOL (Entry 3) - English
Trinity College London
/2019 - /2019