Maryann Nzenwata
Nottingham
Summary
An experienced Customer Service Representative dedicated to providing fuality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and
delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking and ready to join
my next team.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work history
Health Care Assistant
Florence
London
01.2022 - Current
- Maintain good communication and develop effective working relationships with clients
- Provide companionship to clients, actively talking and listening to them about their interests
- Welcomed customers with enthusiasm and a delightful and helpful attitude
- Supported clinical staff to complete health assessments.
- Provide personal care and support to clients with dementia and learning disabilities to address diHHerent needs
- Use person'centered approach to undertake tasks in clients care and support plans.
- Maintain detailed logs and reports of services.
- Ensure safe handling of property and efuipment belonging to clients.
- Safely escorted patients during medical appointments and hospital visits.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Prepared healthy meals and delivered feeding support.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Submitted reports to manager regarding status of client.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
Operations Officer/Customer service Role
VFS Global
Lagos, Lagos, Nigeria
01.2020 - 06.2020
- Addressed all customer concerns in a timely and effective manner
- Handled large volume of calls on a day to day basis with a sense of calm and good work ethic
- Worked to understand the needs of each customer
- Handled multiple transaction messages for businesses and individuals
- Provided proper customer service for visa applicants
- Carried out data entry, auditing file and accounts, and verifying and checking clients documents
- Implemented daily processes and procedures for smooth operations
- Worked with line managers and the team to resolve visa application issues.
- Built and maintained strong business relations with clients and suppliers, contributing to 25% profitability increase.
- Enabled smooth running of operations, supporting a team of over 200 department staff.
- Resolved complex customer enquiries with 65% positive outcome.
Administrative /Marketing Officer
Consolidated Hallmark Insurance
Lagos
01.2017 - 11.2018
- Researched competitors and demographics to compare and assess best marketing techniques.
- Made active marketing of insurance packages and followed up with prospective clients via telephone and mails.
- Maintained proper company's documentation of transactions and processes following preset guidelines established by compliance and management
- Performed administrative and recruitment functions such as interview exercises, and evaluation of applicants.
- Built public relations strategies for broadened advertising scope.
- Collected and analysed data to provide direction to marketing managers for projects.
- Engaged key audiences via social media channels using content generation and channel management.
- Participated in department meetings to discuss new ideas for upcoming projects.
- Supported marketing manager in delivering successful campaign activity through drafting and fact-checking copy, sourcing imagery and producing video content.
- Devised creative strategies for highlighting goods and promoting specific attributes.
- Organised marketing plans and programmes to best support business growth and development.
Education
Master of Business Administration - usiness Administration and Management
Obafemi Awolowo University, Ile-Ife
Osun/ Nigeria 02.2015 - 03.2019
B.Sc - Science in Economics
Obafemi Awolowo University, Ile-Ife
Osun/Nigeria 09.2008 - 03.2012
GCSEs - Social Science
Obafemi Awolowo University
Osun/Nigeria 09.2002 - 04.2008
Skills
- Problem Solving Skills
- Leadership Skills
- Interpersonal Skills
- Excellent Customer Service
- Elderly care
- Care Management
- Compassionate care giver
- Exceptional communicator
- People Management
- Project Management
- CRM implementation
- Office 365 usage
- Record maintenance
Languages
English
Fluent
Timeline
Health Care Assistant
Florence
01.2022 - Current
Operations Officer/Customer service Role
VFS Global
01.2020 - 06.2020
Administrative /Marketing Officer
Consolidated Hallmark Insurance
01.2017 - 11.2018
Master of Business Administration - usiness Administration and Management
Obafemi Awolowo University, Ile-Ife
02.2015 - 03.2019
B.Sc - Science in Economics
Obafemi Awolowo University, Ile-Ife
09.2008 - 03.2012
GCSEs - Social Science
Obafemi Awolowo University
09.2002 - 04.2008
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