Mary Majora Thomas
Dubai Marina - Celeste, Media City, Dubai
Abu Dhabi
4
Languages
1
Certification
13
years of professional experience
Sales Coordinator and Senior Tour Operator with extensive experience in client relations, sales support, and tour operations. Proficient in coordinating bookings, managing itineraries, and supporting sales teams to enhance revenue and ensure customer satisfaction.
Work History
Sales Coordination and Customer Service
1 Year- Coordinated reservations and customer inquiries, enhancing follow-up processes to increase conversion rates.
- Handled customer inquiries and reservations, directly contributing to sales and conversion initiatives.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Sales Coordinator & Administrative Assistant
7 Years- Coordinated daily sales operations, ensuring seamless communication and timely administrative support.
- Handled client inquiries via calls and emails, achieving consistently high customer satisfaction.
- Addressed client inquiries through calls, emails, and service requests, maintaining a 95%+ satisfaction rate.
Sales Coordinator
2 Years- Functioned as the primary contact for clients, managing calls and email communication.
- Provided accurate tourism information, facilitating seamless visitor experiences and satisfaction.
- Maintained updated database of leads, pipelines, and follow-ups to ensure effective business operations.
Customer Service & Hospitality Assistant
3 Years- Provided friendly, efficient customer service, enhancing overall guest satisfaction.
- Supported daily operations by managing orders, reservations, and front-of-house tasks to streamline service.
- Addressed customer inquiries and resolved issues promptly, improving customer retention.
Education
Bachelor of Commerce (B.Com)
Skills
Sales coordination & support
Client relationship management
Tour planning & itinerary mangment
Booking & reservation management
Customer service & issue resolution
Leadership
Certification
- Tally Accounting Software – Certified (2012)
- Peachtree Accounting Software – Certified (2013)
LANGUAGE
English
Hindi
Malayalam
Tamil
Timeline
Sales Coordination and Customer Service
Dubai Marina - Celeste, Media City, Dubai
01.2025 - 01.2026Read More
Sales Coordinator & Administrative Assistant
JMD Tourism (Omed Voyage Group), Dubai
01.2018 - 01.2025Read More
Sales Coordinator
Marketing Manager Alkamil Booking.com, Dubai
01.2016 - 01.2018Read More
Customer Service & Hospitality Assistant
Heritage Village, Dubai
01.2013 - 01.2016Read More
Kerala University
Bachelor of Commerce (B.Com)
Read More