Mohamed Nafeer Basham
Cardiff
Summary
I am Sales Coordinator, followed IHD in Business Management at EDhat, UK. My approach to Sales
Coordination is informed by a strong work ethic, a dedication to customer satisfaction, and a keen
understanding of the nuances of project management. I am committed to providing exceptional support to
sales teams, ensuring that operations run smoothly, and optimizing the customer experience. Dedicated and
detail-oriented Sales Coordinator with a proven track record of providing exceptional support to sales teams
and optimizing customer experiences. Seeking a challenging Sales Coordinator role to leverage my
organizational and communication skills to streamline operations, enhance sales effectiveness, and contribute
to the growth and success of a forward-thinking company.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Sales coordinator
Walkers International
Colombo, Srilanka, Colombo
01.2021 - 12.2023
- Coordinated and supported the sales team with administrative tasks, including managing schedules, client communication, and order processing.
- Monitored and maintained sales databases, ensuring accurate records of leads, sales activities, and customer interactions.
- Processed sales orders and tracked product deliveries to ensure timely fulfillment.
- Prepared sales reports and presentations for management meetings.
- Managed the relationship between clients and the sales team, addressing inquiries and providing exceptional customer service.
- Assisted in the development of sales strategies, including market research and competitor analysis.
- Collaborated with marketing to create promotional materials and campaigns.
- Organized and participated in sales meetings, trainings, and trade shows.
Sales staff member
Sting
Colombo, Srilanka, Colombo
02.2019 - 11.2020
- Collaborated with team members to achieve monthly sales goals.
- Organised merchandise according to company guidelines for easy navigation by customers.
- Assisted in stock control and management tasks for inventory accuracy.
- Managed product displays for enhanced visual appeal.
- Engaged with customers, generated repeat business.
- Achieved sales targets with consistent follow ups and negotiation.
- Worked closely with other team members during holiday seasons, ensured smooth operations.
- Maintained clean work environment for improved shopping experience.
- Followed up on leads, secured potential sales opportunities,.
Sales and customer service
Sarah
Akkaraipattu, Srilanka, Akkaraipattu
01.2018 - 10.2018
- Liaised closely with sales and customer service departments to streamline workflow.
- Built strong sales and customer service relationships with clients by motivating team into action.
- Liaised with sales and customer service departments, improving client satisfaction levels.
- Worked closely with sales and customer service teams, ensuring coordinated approach to collections management.
- Collaborated closely with sales and customer service departments to ensure timely delivery of products.
- Collaborated with sales and customer service teams to ensure client satisfaction.
- Provided outstanding customer service, ensuring full understanding of brochure, contents and booking conditions.
- Improved customer satisfaction rates by implementing quality service standards.
Education
Higher National Diploma - Business Management
IDM Nations Campus
04.2021 - 03.2023
Diploma of Higher Education - Diploma in Management
IGatesInternatinol Campus
03.2019 - 04.2020
NVQ Level 4 - Diploma in Business Management
Vocational Training Authority of Srilanka
01.2018 - 01.2019
Skills
- Sales Coordination & Support
- Customer Service Excellence
- Inventory Management
- Point of Sale (POS) Systems
- Sales Reporting & Analysis
- Order Management & Processing
- Visual Merchandising
- Team Collaboration & Training
- Stock Replenishment
- Time Management & Multitasking
- Microsoft office suite familiarity
- Positivity and resilience
Languages
English
Intermediate
Tamil
Intermediate
Timeline
Higher National Diploma - Business Management
IDM Nations Campus
04.2021 - 03.2023
Sales coordinator
Walkers International
01.2021 - 12.2023
Diploma of Higher Education - Diploma in Management
IGatesInternatinol Campus
03.2019 - 04.2020
Sales staff member
Sting
02.2019 - 11.2020
Sales and customer service
Sarah
01.2018 - 10.2018
NVQ Level 4 - Diploma in Business Management
Vocational Training Authority of Srilanka
01.2018 - 01.2019
Similar Profiles
Joe StevensJoe Stevens
Production operative at Walkers ShortbreadProduction operative at Walkers Shortbread
Corey RobertsonCorey Robertson
Production line operative at Walkers ShortbreadProduction line operative at Walkers Shortbread
Ian SwiftIan Swift
Manufacturing process technician at Walkers Snack FoodsManufacturing process technician at Walkers Snack Foods
Wiktoria WronaWiktoria Wrona
Colleague at Tesco ExtraColleague at Tesco Extra
Michael McMullenMichael McMullen
Parking Attendant at Group NexusParking Attendant at Group Nexus